Job Description
We are seeking a professional and friendly Front Desk Receptionist to join our team. This pivotal role involves being the first point of contact for our patients and visitors, providing exceptional customer service while managing a variety of administrative tasks. The ideal candidate will possess strong organisational skills and a keen attention to detail, ensuring that our front desk operations run smoothly and efficiently.
Hours:
Variable shifts Monday to Saturday.
For this vacancy, the shifts currently requiring cover are:
Mondays & Tuesdays: 2:30pm–8:30pm
Fridays: 8:30am–2:30pm
Every other Saturday: 8:30am–1:30pm
Starting date: October 2026
Duties:
- Greet and welcome patients and visitors to the clinic. Make them comfortable while taking information regarding their visit to the clinic and personal information.
- Manage appointment scheduling and maintain an organised calendar for staff members. Book appointments for patients wishing to see our team and notify the appropriate practitioner of their arrival into the clinic.
- Process patients' files and explain the clinic's policies and procedures to them.
- Answer phone calls with excellent phone etiquette.
- Perform data entry tasks accurately, ensuring all information is kept up-to-date within our systems.
- Collect revenue by recording financial information, collecting charges for services; and recording third party claims.
- Understand insurance procedures, submit insurance claims to the appropriate health insurance providers, and make the necessary documentation available to insurance providers and patients as required.
- Maintain a tidy and welcoming front desk area, creating a positive first impression for our patients and visitors.
- Carry out light cleaning and general clinic upkeep duties as required, helping maintain a clean, presentable and welcoming environment for patients, visitors and staff.
- Ensure that the clinic is opened at the appropriate time as directed.
- Where available, support other clinic locations by picking up additional shifts, providing an opportunity to increase weekly hours.
- Flexibility to work with colleagues to accommodate occasional shift changes or swaps where possible.
Candidate requirements:
- Flexibility to be available for holiday and sick cover Mondays to Saturdays
- 3+years of experience working as a receptionist or administrative role
- Friendly and compassionate disposition
- Knowledge of basic medical terminology
- Strong organisational skills and excellent time management
- Strong verbal and written communication skills
- Excellent interpersonal and telephone skills, demonstrating professionalism at all times
- Ability to work independently or as part of a team
- Proficiency in using computerised systems
- A proactive approach to maintaining a clean, tidy and well-presented clinic environment
- Dedication to maintaining the confidentiality of all patient records
If you are passionate about providing outstanding service, enjoy being part of a team and have the flexibility and skills required to thrive in a busy clinic environment, we encourage you to apply for the Front Desk Receptionist position today!
Job Type: Part-time
Pay: £13.00 per hour
Expected hours: 18.0 – 23.0 per week
Benefits:
- Company events
- Company pension
- Employee discount
- Sick pay
Work Location: In person
