Overview
The IT Support Specialist is a dual‑skilled role responsible for delivering high‑quality technical support across our customers IT systems. This position plays a key part in ensuring customers receive fast, reliable assistance, whether resolving IT issues or supporting the wider service team with day‑to‑day technical operations.
Key Responsibilities
Technical Support
- Respond to and resolve IT support tickets in line with service level expectations.
- Diagnose and troubleshoot issues across hardware, software, networks, and user devices.
- Provide remote and on‑site support to customers as required.
- Install, configure, and maintain desktops, laptops, printers, and related peripherals.
- Keep accurate and up‑to‑date notes within the ticketing system.
Customer Service & Communication
- Deliver a friendly, professional, and solution‑focused experience for all customers.
- Communicate technical information in a clear, accessible way.
- Keep customers updated on ticket progress, expected resolution times, and next steps.
- Build strong relationships that reflects our commitment to reliability and service excellence.
Operational Support
- Work closely with the IT Support Team Leader to ensure tickets are prioritised and completed efficiently.
- Follow established processes for documentation, asset management, and system updates.
- Identify recurring issues and suggest improvements to reduce future downtime.
- Support the wider team during busy periods or when specialist knowledge is required.
- Ensure expense and overtime submissions are completed accurately and on-time, in line with company policy.
Pay: £25,420.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
Work Location: In person
