Customer Excellence Advisor
Stoke-on-Trent, Staffordshire
Part time 26 hours per week - Monday - Friday 2.15pm till 7.30pm
Salary: £Competitive
NVSL is the UK’s leading veterinary wholesaler.
Our business provides a next day supply and distribution service through our nationwide network of distribution depots.
This is a Part-time opportunity for you to join our Customer Excellence Team.
What you will be doing
· Supporting customers and answering/resolving customer enquiries concerning orders placed or to be placed.
· Handling order issues and referring calls to other departments where necessary.
· Entering customer order information on to a computer database efficiently and accurately.
· Using initiative based upon experience to make informed judgements about customer orders.
· Always adopting a friendly, positive, customer-focused attitude: listening to customer needs and communicating clearly to maximise confidence and increase satisfaction.
· Working closely with other NVS departments to meet the needs of our customers
Working for us
· Competitive rates of pay
· 29 days paid holiday (including bank holidays)
· Staff discounts
· Life assurance benefit
· Cycle to work Scheme
· Free on-site parking and Wi-Fi
· A 24/7 confidential employee assistance programme – offering a range of support services to help you to resolve difficulties in your home-life
· Eye-sight vouchers
· Company pension scheme
Who we are looking for
· Excellent telephone skills and manner
· Good written skills
· IT literate and confident as a user of digital/electronic systems
· Able to demonstrate high levels of customer service excellence
· Flexible approach to working hours
· Excellent attendance and time keeping record
· Possess a fully engaged attitude
· Ability to prioritise conflicting workloads at peak times without it affecting performance
· Ability to manage sensitive and critical customer information
· Knowledge of the veterinary industry would be an advantage
· Enjoys working in a close team environment
Successful applicants will be required to disclose any unspent criminal convictions to the Company. A DBS check will be carried out in compliance with Home Office guidelines. Applicants should be aware that with in line with our Drugs and Alcohol policy random tests are carried out.
NVSL is committed to equality of opportunity and this underpins our employment and recruitment procedures. We use objective, job-related criteria when making appointment decisions and our selection criteria is based on skills, experience, qualifications and an ability to do the job.
Due to the large number of applications we receive, we regret that we will not contact candidates that have not been selected for interview. If you have not heard from us within 2 weeks, you should assume that you have not been successful on this occasion. By continuing with your application for employment you are confirming you agree with our Privacy Notice.
Job Type: Part-time
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Stoke-on-Trent ST1
