Help us to preserve our 'Monster Reputation for Excellence' by joining our wonderful team as a Retail Assistant in our beautiful 5* tourism destination - An Talla, by Loch Ness.
You will be responsible for providing excellent customer service and creating a fantastic shopping experience for customers in a relaxed retail environment. The role involves assisting customers with product selection, demonstrating in-depth knowledge of merchandise, and maintaining store presentation standards to uphold the company’s monster reputation.
You will work in our 5* visitor experience on the banks of the Caledonian Canal at Dochgarroch Lock (4 miles South of Inverness on the A82) where our sister company - Jacobite Cruises operate cruises on Loch Ness - we're all part of the same monster package delivering an excellent customer experience to each of our visitors.
This position is seasonal with the possibility of becoming permanent and will be 32 hours over 4 days.
Key Responsibilities:
- Customer Service: Provide outstanding service to all customers, ensuring a welcoming and personalised shopping experience.
- Sales: Assist customers in selecting products, offering expert advice and upselling where appropriate.
- Merchandising: Maintain an attractive and well-organised store layout, ensuring products are displayed to their best advantage.
- Stock Management: Assist with inventory control, including receiving, unpacking, and organising stock.
- Cash Handling: Process transactions accurately and efficiently using our point-of-sale system.
- Team Collaboration: Work closely with colleagues to achieve sales targets and maintain a positive store environment.
Requirements:
- Experience: Previous retail experience in a similar setting.
- Skills: Excellent communication and interpersonal skills, with a strong customer focus.
- Appearance: Professional and well-groomed appearance.
- Flexibility: Ability to work weekends, holidays, and flexible hours as needed.
- Knowledge: Familiarity with local crafts and luxury products is a plus.
Benefits:
- Proud to be a Real Living Wage employer
- 20% off retail and meals in An Talla
- Lunch provided during your shift
- Annual allocation of cruise tickets for friends and family
- Use of ASVA passes (restricted) to get access to reduced priced tickets in thousands of visitor attractions in Scotland
- Employee Assistance Program provided by Health Assured
- Uniform
- Free parking
Job Types: Full-time, Part-time
Pay: Up to £14.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Store discount
Ability to commute/relocate:
- Inverness West IV3 8JG: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
