Location: onsite, Birmingham
Part-Time: 30 hours per week
We are looking for a highly organised and detail-oriented individual to join our team in an administrative support role. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working with accuracy, structure, and clear processes.
In this role, you will play a key part in supporting the wider business by handling tasks such as processing payments, preparing claims for billing and closure, managing archiving requests, and responding to general enquiries. You will work closely with colleagues to ensure service level agreements are met while maintaining a high standard of customer service and attention to detail.
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Review and process payments in line with file handler and client instructions
- Monitor and manage external archiving requests and submissions
- Reviewing claims ready for final billing and closure
- Answer telephone calls as required and deal with general enquiries
- Other tasks to support the business plan as and when necessary to ensure company business objectives are met.
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Previous experience of working in an administration role is preferable
- Demonstrate a high level of accuracy in data input and attention to detail
- A good standard of written English
- A good mathematical mind
- Familiarity with standard office packages such as Word and Excel
- Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks
- Provides solutions rather than problems – shows initiative
- Work to deadlines to achieve client service level agreements in a changing and demanding environment
- Able to demonstrate effective management of time and resources
- Able to identify when guidance is required from other team members on decision making
- Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people
- Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied client processes
- Able to demonstrate effective customer service skills, actively seeking and responding to feedback
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
