Company: D&M Logistic Solutions – part of the Raptor Logistics Group
Role Overview
D&M Logistic Solutions Ltd is looking for an organised and proactive Warehouse Administrator / Logistics Coordinator to support the day to day operation of our warehouse.
This is a varied role combining warehouse administration, customer service, supplier communication and transport coordination. The successful candidate will act as an important link between customers, suppliers, transport providers and the warehouse operation.
Key Responsibilities
Warehouse Administration
Manage day to day warehouse administration
Process inbound and outbound warehouse paperwork
Maintain accurate stock and movement records
Prepare and check delivery and collection documentation
Update internal systems with accurate information
Support the warehouse team with operational paperwork
Maintain customer files and records
Assist with invoicing information and checking chargeable activities
Ensure jobs are correctly recorded and closed once completed
Customer Service
Act as a point of contact for D&M customers
Respond to customer enquiries by telephone and email
Provide customers with updates on deliveries, collections and warehouse activities
Communicate any delays, issues or changes promptly
Work with customers to understand their daily operational requirements
Maintain a professional and helpful approach when dealing with customers
Supplier Management
Communicate with hauliers, shipping lines, freight forwarders and other suppliers
Request and compare transport quotations
Book suppliers and transport services
Confirm collection and delivery arrangements
Check supplier documentation and charges
Escalate service or cost issues where required
Transport Coordination
Arrange UK transport requirements
Book Full Truck Load movements
Book Less than Container Load movements
Arrange pallet network and groupage movements where required
Coordinate container collections and deliveries
Provide collection and delivery instructions to hauliers
Track shipments and provide customers with updates
Ensure transport bookings match warehouse capacity and operational requirements
Deal with transport delays and operational issues
Work closely with the warehouse team to coordinate vehicle arrival and departure times
Skills and Experience
Previous experience in warehouse administration, logistics, freight forwarding or transport would be preferred
Good understanding of warehouse and transport operations
Experience arranging FTL and LCL transport would be advantageous
Confident communicating directly with customers and suppliers
Strong telephone and email communication skills
Good organisational and administrative skills
Comfortable working in a busy operational environment
Good attention to detail
Able to manage several jobs and priorities at the same time
Confident using Microsoft Office and warehouse or transport management systems
Commercial awareness when obtaining transport rates and using suppliers
Personal Attributes
Proactive and willing to take ownership
Customer focused
Reliable and organised
Good communicator
Able to work independently
Comfortable dealing with problems and finding solutions
Able to work closely with warehouse operatives and management
Commercially aware
Calm under pressure
Willing to learn and develop within the business
Role Purpose
The purpose of this position is to provide strong administrative and logistics support to the D&M warehouse operation while delivering a professional service to customers.
The person will take responsibility for coordinating information between the warehouse, customers, suppliers and transport providers, helping ensure that goods are received, stored, collected and delivered efficiently and that all associated administration is accurate and completed on time.
Job Type: Full-time
Pay: £27,000.00-£30,000.00 per year
Benefits:
Work Location: In person
