Overview
Turnpower Services are seeking a highly organised and detail-oriented Service Administrator to join our team. The primary purpose of this role is to support the Service/Maintenance Departments with a wide range of administrative duties. This position is ideal for someone who is eager to learn, develop their skills, and grow within a successful, stable, and friendly company. The role is varied, with opportunities for progression and development over time. You will report directly to the Service/Maintenance Managers.
Key Attributes Required
- Excellent telephone manner
- Strong IT skills, including proficiency in Office 365
- Excellent organisational and time management skills
- Ability to prioritise workload and use initiative
- Previous office-based experience is essential
Main Responsibilities
- Answer incoming calls from engineers and clients in a professional manner
- Confirm engineer visits with clients and communicate any changes to schedules
- Organise and manage permits, ensuring accuracy for site access and completion of work
- Allocate jobs to engineers, ensuring correct timing, job descriptions are accurate
- Ensure appropriate allocation of engineers and hours based on job requirements
- Chasing parts that have been ordered and ensuring timely allocation
- Keep permit records and spreadsheets accurate and up to date for access compliance
- Preparing quotes and sending to client via Simpro System or Portals
Key Role Details:
- Salary: £25k - £28k per annum, depending on experience
- Hours: 40 Hours per week (Monday to Friday, 8.30am - 5.00pm)
- Weekends: Weekend work required on a rota basis, paid as overtime
- Probation: 4-month probationary period
- Permanent, full-time, office based role
We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, identities and experiences, and we encourage candidates to apply even if they don’t meet every listed requirement.
Job Types: Full-time, Permanent
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
