Time Type: Full time
Worker Type: Employee
GSOC Lead is the overall responsible for the operational and technical delivery of the 24 by 7 GSOC Operating Model. Responsible for overseeing operations and the handling and remediation of Cyber Security Incidents that could affect QBE’s business operations. Manage the day-to-day operations of threat monitoring and proper execution of Incident Response plan. This role will be part of a distributed workforce that collaborates with other regional teams to ensure the success of the follow-the-sun operating model.
GSOC Manager
- Type: Permanent, full-time position
- Hybrid role, Happy to talk flexible working
The opportunity
The Global Security Operations Manager is responsible for leading QBE’s global security operations and incident response
capability, ensuring a consistent, high-quality approach to managing cyber threats across all regions. This role plays a critical
part in protecting the organisation by driving operational excellence, resilience, and continuous improvement in line with
industry best practice.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big
enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building
momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every
day working with people who are passionate, talented and kind.
Your new role
In this role, you will lead QBE’s global Security Operations function, overseeing 24/7 cyber incident response and ensuring
strong governance, consistency, and effectiveness across all regions. You’ll work closely with senior stakeholders to
strengthen QBE’s security posture, drive continuous improvement, and ensure the organisation is well prepared to respond to
evolving cyber threats.
Key responsibilities include:
- Leading global security operations and incident response services across a 24/7 environment
- Owning and driving consistent security operations and incident response processes across all regions
- Overseeing cyber incident management, including escalation, communication, and executive reporting
- Driving SOC2 Type II certification and ensuring ongoing compliance with security standards
- Developing and delivering clear reporting and metrics for executive leadership and the Board
- Leading continuous improvement initiatives aligned to NIST and industry best practice
About you
We’re looking for a strong security leader who brings deep technical expertise alongside the ability to operate at a strategic
level. You’ll be comfortable leading global teams, managing complex incidents, and engaging with senior stakeholders, with
a focus on driving outcomes and improving organisational resilience.
Key requirements:
- Extensive experience in security operations, incident response, or broader cybersecurity functions
- Proven leadership experience managing technical, global or distributed teams
- Strong technical understanding across security technologies, infrastructure, and cloud environments
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025:
Winner: Commercial Lines Insurer of the Year,
Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
To learn more about our achievements, click here
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
Communication, Critical Thinking, Customer Service, Cybersecurity, Incident Management, Information Security, Information Security Policies, Intentional collaboration, IT Security Operations, Managing performance, Risk Management, Security Operations, Sourcing Analytics, Stakeholder Management, Vulnerability Management
How to Apply:
To submit your application, follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
