Express Appliances Ltd are looking for an enthusiastic, hardworking and customer focused individual to join our ever expanding team on a part-time contract; we are looking for two days per week, ideally Thursdays and Fridays. We are an inclusive, and collaborative, family run business that prides itself on utilising the qualities of each of our colleagues to help grow our company.
Our Administration team are responsible for inputting online orders to our customer management system (data entry), dealing with all customer queries relating to payments, appliance breakdowns, general support, debt chasing and general customer service. This is conducted either by phone, email or live chat.
Other duties to include (but not limited to) :
- Processing of online sales orders from our website to our CRM (Data Inputting),
- Chasing incomplete sales either by email or telephone,
- Answering telephones and dealing with all customer enquiries,
- Calling customers and chasing debt,
- Supporting customers with financial problems, creating payment plans and clearing arrears,
- Responding to emails, live chat messages and any other digital communication alongside taking calls,
- Customer retention.
This position is available before the end of the application deadline, as this will allow for training to be provided.
Please note the address for this job is: Martells Barn, Slough Lane, Ardleigh, CO7 7RU. Transport is going to be necessary.
For more information or to apply please send your CV, along with a cover letter by email.
Job Types: Part-time, Permanent, two days a week (Thur and Fri)
Salary: £13.26 per hour
Pay: £13.26 per hour
Benefits:
- Casual dress
- Employee discount
- On-site parking
Ability to commute/relocate:
- Colchester, Essex: reliably commute or plan to relocate before starting work (required)
Experience:
- Microsoft: 1 year (required)
- Customer service: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
