Job Ref: ILH6656
Branch: The Lygon Arms
Location: The Lygon Arms, Broadway
Salary/Benefits: £15,862 per annum + Service Charge (circa 2,k per year)
Contract type: Fixed Term
Hours: Part Time
Shift pattern: Weekdays and weekends, as per rota
Hours per week: 24
Posted date: 11/08/2026
Closing date: 11/09/2026
Join Our Team at The Lygon Arms Hotel!
Nestled in the heart of Broadway village, often called ‘the jewel of the Cotswolds,’ The Lygon Arms Hotel is a historic coaching inn with a rich heritage. Our tranquil spa, 86 unique bedrooms, secluded gardens, and relaxed dining experiences offer countless ways to enjoy the serene countryside.
What's in it for you?
- £15,862, 24 hours per week
- Start date from 21st September
- Annual service charge (non-contractual) - circa 2,k per year
- Meals included on duty
- Employee recognition awards
- Cashback healthcare cover after probation
- Continued career development with recognised training providers
- Generous friends and family rate at Iconic Luxury Hotels
- 25% discount on all food and beverage
- Discount on spa treatment and products
- Refer a friend incentive
- Team social events, seasonal gifts and much more…
Role Details:
- Shifts: Various shifts between 6am – 10pm, including weekends (5 days out of 7)
About the Spa Receptionist Role:
We are looking for a friendly, professional, and organised Spa Receptionist to join our team. As the first point of contact for our guests, you will play a key role in creating a warm welcome and ensuring every guest enjoys an exceptional spa experience.
This is a varied role that combines outstanding customer service, administration, and operational support within a luxury spa environment.
- Manage spa treatment, spa day, fitness, and membership bookings.
- Provide a warm welcome and excellent customer service to all guests.
- Handle telephone enquiries, bookings, and reception administration.
- Conduct spa tours for prospective members and guests.
- Support the smooth day-to-day operation of the spa and treatment rooms.
- Assist with cash handling, vouchers, and retail sales.
- Work closely with therapists, leisure attendants, and hotel colleagues.
- Carry out routine pool safety checks and monitor spa guests when required.
- Promote spa treatments, memberships, and products.
About You:
We are looking for someone who:
- Has previous experience within a spa environment or similar setting (desirable)
- Reception, hospitality or hotel experience (advantageous)
- Delivers exceptional customer service with a professional friendly approach
- Has excellent communication skills
- Strong organisation skills and attention to detail
- Works independently and as part of a team
- Takes pride in maintaining high standards and creating memorable guest experiences
If you are passionate about wellness, hospitality, and delivering exceptional guest experiences, we would love to hear from you. Apply today and become part of our Spa team.
Situated within the idyllic Cotswolds village of Broadway in Worcestershire. With roots dating back to the 14th century, The Lygon Arms is steeped in history, and remainders of the vast Tudor influence are visibly appreciated in the superb restoration of original features. The Lygon Arms boasts five exceptional culinary venues; the Lygon Bar Grill, the Lygon Wine Bar, The Russell Room, The Courtyard and the Spa Kitchen Bar, numerous snugs and lounges, a luxurious Spa, and 86 guest rooms, including the regally appointed Charles I suite. A perfect base from which to explore the Cotswolds, guests looking for a more rejuvenating stay can enjoy the calm of its spa retreat with a range of relaxing treatments and therapies.
