About the Role:
London is one of the world's most dynamic property markets, and at ZAAS Property Group, we help keep it moving through exceptional service, efficient operations, and a commitment to professionalism. We specialize in residential property management and lettings, supporting landlords, tenants, and property owners with reliable administrative and operational expertise.
We are looking for a Property Administrator who enjoys staying organized, managing multiple priorities, and delivering outstanding customer service. This isn't simply an administrative position—you'll play a key role in ensuring our property portfolio operates efficiently while providing valuable support to our Property Management and Lettings teams.
You will work closely with property managers, tenants, landlords, and contractors, helping coordinate day-to-day operations, maintain accurate records, and ensure every stage of the tenancy process runs smoothly.
Why Work With Us?
Supportive Environment: Our London office encourages collaboration, open communication, and continuous learning. You'll be part of a friendly team that values professionalism, reliability, and mutual support.
Career Development: We believe in promoting from within whenever possible. As our business grows, you'll have opportunities to expand your responsibilities and develop your career within property management.
Meaningful Work: Every day brings something different. From supporting tenancy administration to coordinating maintenance requests, your work directly contributes to delivering an excellent experience for both landlords and tenants.
Modern Workplace: We utilize digital property management systems and streamlined administrative processes that allow our team to work efficiently while maintaining exceptional service standards.
Key Responsibilities:
Property Administration: Maintain accurate records for landlords, tenants, properties, and tenancy agreements while ensuring documentation remains organized and up to date.
Tenant & Landlord Support: Respond professionally to enquiries via telephone and email, providing timely updates and assisting with general property-related requests.
Tenancy Coordination: Prepare tenancy documentation, renewal paperwork, compliance records, and administrative correspondence throughout the tenancy lifecycle.
Maintenance Coordination: Log maintenance requests, communicate with approved contractors, monitor job progress, and ensure issues are resolved efficiently.
Scheduling & Organization: Coordinate property inspections, appointments, contractor visits, inventories, and other day-to-day administrative activities.
Compliance Support: Assist the Property Management team with maintaining compliance documentation and ensuring required records are completed accurately.
Office Administration: Provide general administrative assistance, update internal systems, process invoices where required, and support daily office operations.
What We Are Looking For:
Experience: Previous experience in property administration, office administration, customer service, or a similar administrative role is preferred. Experience within residential property, lettings, or real estate is an advantage but not essential.
Communication: Excellent verbal and written communication skills with the ability to interact professionally with tenants, landlords, contractors, and colleagues.
Organization: Strong attention to detail with the ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
Technical Skills: Confident using Microsoft Office applications and comfortable learning property management or CRM software.
Customer Focus: A positive, approachable attitude with a genuine commitment to delivering excellent customer service.
Mindset: You are proactive, dependable, and solution-oriented. You enjoy working as part of a collaborative team, take pride in staying organized, and remain calm when managing changing priorities.
Pay: £28,420.00-£33,394.81 per year
Benefits:
- Flexitime
- Health & wellbeing programme
- Paid volunteer time
Work Location: Hybrid remote in London WC1B 3LD
