Restaurant Manager – Coal Kitchen, Gloucester Quays
Sunshine Hospitality Group | Gloucester | Salary: Competitive, dependent on experience
About Coal Kitchen
Coal Kitchen is one of Gloucester's most exciting dining destinations, located at Gloucester Quays, we cook everything focused around our grill, from charred sharing plates and grill cuts to handcrafted burgers and seasonal salads. We're part of Sunshine Hospitality Group, a growing multi-site hospitality business with genuine ambition and a team that cares deeply about what they do.
We're now looking for a talented and driven Restaurant Manager to lead the front of house operation and help take Coal Kitchen to the next level.
The Role
As Restaurant Manager you'll be the beating heart of the guest experience at Coal Kitchen. You'll lead, motivate and develop the front of house team, drive covers and revenue, and work closely with the Operations Manager and senior leadership to deliver exceptional service and a strong, consistent operation.
This isn't a clipboard and checklist role. We want someone who leads from the front, knows their guests by name, and takes genuine pride in the standard of everything that leaves the pass.
What you'll be responsible for:
- Leading, developing and inspiring the front of house team day to day
- Delivering an outstanding guest experience, consistently, on every shift
- Managing rotas, labour costs and staffing levels to budget
- Overseeing floor service and maintaining high standards of presentation, pace and hospitality
- Working with the kitchen team to ensure seamless service
- Driving upselling and revenue opportunities across the menu
- Handling reservations, guest feedback and complaints with confidence and professionalism
- Supporting recruitment, onboarding and training of new team members
What we're looking for
- Proven experience as a Restaurant Manager or senior FOH manager in a quality, busy restaurant environment
- A natural leader who gets the best out of people and builds strong, loyal teams
- Commercially minded; you understand GP, labour and revenue and take ownership of the numbers including P&L knowledge
- A genuine passion for hospitality and excellent food and drink
- Calm and decisive under pressure, with the ability to make quick calls on a busy service
- Strong communicator, both with your team and with guests
- Someone who takes pride in their venue and raises the standard just by being in the room
What we offer
- A genuine opportunity to lead and shape one of Gloucester's most distinctive restaurants
- The support of an experienced Operations Manager and engaged ownership
- A close-knit, passionate team with real investment in doing things properly
- Career development opportunities across the Sunshine Hospitality Group
- Competitive salary dependent on experience
Pay: £25,420.00-£40,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
Work Location: In person
