Cellar Door Supervisor
Reporting to Cellar Door Manager
Employment: Part Time, 20hours. Availability needed for additional hours during busy season.
Hambledon is a premium Hampshire wine estate and one of the pioneers of English wine, set on the edge of the beautiful South Downs National Park.
In 2023, Hambledon was acquired by two British-owned, multi-generational businesses: Symington Family Estates and Berry Bros. & Rudd.
Our ambition is to be a best-in-class hospitality-led destination in the English wine category, that feeds the soul and allows people to flourish and thrive in this beautiful part of the South Downs National Park.
The destination will offer multiple food and drink-led products, spaces for private hire for multiple occasions and a series of wine-led experiences befitting of our innovative profile in the market.
Our multi-million-pound Visitor Centre opened in December 2024 and sits at the heart of our hospitality offering. The estate brings together exceptional food and wine, memorable events, private celebrations and wine-led experiences that reflect Hambledon’s pioneering history. In time, our plans also include a boutique accommodation offer, completing the guest experience across the estate.
Duties:
Floor Management & Team Leadership
- Run the daily shift: Act as the main point of contact on the floor, opening the shop at the start of the day, securing the premises at lock-up, and managing the daily setup of tasting spaces.
- Direct the team: Brief and deploy the staff each morning, ensuring everyone knows their roles across the shop, tours, and tastings when applicable.
- Handle the numbers: Take responsibility for daily till floats, processing end-of-day cashing up, and accurately logging any discrepancies.
- Shop floor layout: Optimising product location for boost sales, organising displays for visual appeal to make shelves look full but not messy or cluttered and ensuring surfaces are clean and dust free.
The Guest Experience & Wine Sales
- Host and sell: Welcome tour groups, manage bookings via our reservation system, and proactively sell our award-winning range of English sparkling wines, the featured family producers, accessories and wine club memberships to visitors.
- Step in on tastings: Lead open tastings hosted in the shop with room to lead further tasting events. Manage and clean glassware.
- Solve floor issues: Act as the first point of escalation for guest queries, booking changes, or complaints, resolving them on the spot.
Stock & Merchandising
- Own the floor stock: Physically manage stock rotation (FIFO) and ensure shelves, chillers, and displays are fully replenished from the stockroom during the shift.
- Inbound deliveries: Order, receive, check off, and sign for supplier deliveries, cross-referencing delivery notes and reporting breakages or shortages immediately. Logging stock onto management system.
- Count the stock: Lead the monthly physical stocktake alongside the Manager or a member of the Cellar Door Team, counting bottles, merchandise, produce and accessories.
- New product sourcing: Work with the Cellar Door Manager to introduce new products into the shop and refresh current products.
Compliance
- Uphold the law: Strictly enforce Challenge 25 policy across the entire team and ensure total compliance with UK weights and measures and licensing laws.
What We Are Looking For:
- Supervisory experience: Preferably 1–2 years of experience as a Supervisor, Team Leader, or Shift Manager in a premium retail, boutique hospitality, or visitor attraction setting. Transferable skills from current position highly valued.
- Wine knowledge: Ideally WSET Level 2 certified, or able to demonstrate strong practical knowledge of wine (specifically English sparkling wine and the traditional method).
- Tech literate: Confident using modern EPOS systems, handling card/contactless transactions, and navigating booking/ticketing software.
- Physical stamina: Comfortable being on your feet for an entire shift and capable of lifting and moving cases of wine safely.
- Availability: Absolute flexibility to work weekends, Bank Holidays, and occasional late finishes for evening events. Must have a valid driving licence and access to a vehicle.
What We Offer:
· Competitive pay
· Staff discounts on food and drinks
· Staff food available on shift
· Opportunities for career development and internal progression
· A fun, supportive team culture
· Regular team events and incentive
Working at Hambledon
Our values shape how we work, how we treat one another and the experiences we create for our guests.
We bring a Pioneering Spirit by staying curious, sharing ideas and having the confidence to try something new. We believe True Pioneers Never Stop, so we are always learning, improving and looking for ways to make things even better.
Welcome to the Family means treating colleagues, guests, suppliers and visitors with warmth, kindness and respect. Whatever someone’s role, we want them to feel valued and part of one team.
We also believe in The Quality of Time. Like the wines we produce, the best things cannot be rushed. They require patience, care, skill and attention to detail. We bring that same thoughtfulness to our food, our service, our relationships and every experience we create at Hambledon.
Pay: £15.00-£16.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
