Purpose of the job
This is an exciting opportunity to play a key role in how we deliver modern, reliable and colleague-focused People + Talent systems across HH Global. As our People + Talent Systems Specialist, you will help shape and improve the way we use Dayforce across the full employee lifecycle, from recruitment and onboarding through to performance, development and offboarding.
You will be trusted to bring technical expertise, curiosity and a continuous improvement mindset to a pivotal role that blends system configuration, data, process design and stakeholder partnership. By designing practical solutions and improving how our systems work, you will help create a smoother, more connected and more positive experience for colleagues and People + Talent teams around the world.
Key responsibilities
- Act as a key specialist for Dayforce across Recruitment, Onboarding, Core HR, Workforce Management, Learning, Performance, Compensation and Payroll, helping to keep our People + Talent systems running smoothly and effectively
- Lead day-to-day system administration, including user roles, security permissions, configuration updates and system environment maintenance
- Design, configure and enhance system processes, workflows, notifications and integrations so they support business needs and improve colleague experience
- Support Dayforce upgrades, service packs and enhancements by completing user acceptance testing, regression testing and configuration checks
- Use SQL, XML and HTML to help deliver practical, well-controlled system solutions that improve efficiency and support operational excellence
- Maintain strong change management and compliance controls, ensuring system changes are documented, tested, approved and implemented appropriately
- Partner with teams such as IT, Finance, Internal Audit and People + Talent to resolve issues, improve processes and deliver clear, consistent solutions
- Identify, investigate and resolve system issues, bugs and data problems, escalating where needed and keeping stakeholders informed
- Be a trusted subject matter expert for Dayforce, providing technical guidance and helping the wider team understand system changes, opportunities and best practice
- Support projects from requirements gathering through to delivery, including creating user guides, standard operating procedures and clear training materials
- Review current ways of working and recommend improvements that increase efficiency, strengthen compliance and improve the accuracy of colleague data
- Develop and deliver training for different user groups, adapting content so it is practical, accessible and easy to understand
- Build effective working relationships with internal stakeholders and third-party suppliers to support high-quality delivery and ongoing service improvement
- Act as a key link between People + Talent and business functions, helping to resolve technology, data and access issues while maintaining GDPR and confidentiality standards
- Support change initiatives, acquisitions, legal entity rationalization, and business transformation projects by providing system expertise, testing support and clear communication
- Bring curiosity, tenacity and a continuous improvement mindset to help solve problems, improve the colleague experience and deliver reliable People + Talent systems services
Knowledge, skills + experience
- Experience working in People + Talent Operations, People + Talent Systems or a similar people technology role, ideally in a global organization
- Strong knowledge of HRIS or ERP platforms, with hands-on Dayforce experience highly preferred
- Relevant HRIS certifications, preferably in Dayforce, would be an advantage
- Proven experience configuring HR systems, including workflows, notifications, reporting, integrations and system settings
- Good working knowledge of SQL, XML and HTML, with the ability to apply these skills to practical system solutions
- Strong understanding of People + Talent data, reporting, archiving and colleague file management requirements
- Experience using Power BI or similar reporting tools, including creating dashboards and insight-led reporting
- Confident communicator with fluent English language skills and the ability to explain technical information clearly to different audiences
- Strong planning and organizational skills, with the ability to manage priorities and deliver accurate work in a fast-paced environment
- Proficient in Microsoft 365 tools, with experience using helpdesk or CRM systems considered a plus
- Self-motivated and proactive, with a strong drive to improve processes, meet service levels and deliver against agreed objectives
- Able to make sound decisions with urgency, balancing service quality, business priorities and colleague needs
- Excellent listener and communicator, with the ability to respond to queries clearly, professionally and with empathy
- Trusted to handle highly confidential and sensitive information with care, discretion and good judgement
- Curious and solution-focused, with the ability to ask the right questions, understand root causes and recommend practical options or resources
- Collaborative and supportive, with a willingness to share knowledge, help others and build strong working relationships across teams
- Strong analytical and troubleshooting skills, combined with learning agility and a commitment to resolving issues effectively
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