Job description
Position Summary
This role is responsible for providing efficient and professional Front of House management and services for our pharmaceutical client based in Marlow, including switchboard calls, visitor management and maintenance of switchboard database. Supporting of site services, and engagement with users on the co-ordination and needs of services. Responsibilities further include adhoc support as needed to the Facilities Management Team.
Please Note:
(Reception will be covered fully during the hours of 08:00 and 18:00, Monday to Friday and that cover for annual leave or sickness, and lunch time cover will be covered by the reception staff. In order to achieve this, the reception services will be covered by two part-time roles, on a rotational shift basis – on alternative weeks with one typically covering the hours of 08:00 – 13:15, (26.25 hours per week), and the other typically covering the hours of 12:45 – 18:00 (26.25 hours per week) with the expectation that each member of reception staff will work extended hours to cover periods of annual leave or sickness absence of the other), these additional hours will be paid at the normal rate of £16.96 per hour.
Role: Call Management
To manage calls using the switchboard software to ensure that callers are directed to the correct person/department first time.
· To answer the phone within 3 rings where possible
· To answer the phone using a welcoming and happy tone
· Screen call accordingly to direct the caller to the right destination first time
· Ensure compliance with Adverse Event Reporting and Customer Services
· To ensure no names or personal information is given out
· To communicate to cold callers that they must introduce their company in writing or via the website
· To check the voicemail every morning for any message left overnight whilst on Night service
Role: Visitor Management
To meet and greet visitors in a professional, courteous and efficient manner and ensure they follow process for signing in and out of the relevant book.
· To welcome visitors with a cheery smile and professional manner
· To ensure visitors sign in and out in the relevant visitors' books
· Notify promptly company personnel of visitor arrival
· To collect badges from the collection points around the building and sign out on the visitors' books
· To create bespoke badges for visitors when requested
· To keep the Visitor's Diary up to date with meeting and appointment entries
· To the Reception area clear and tidy at all times
· To direct courier deliveries to the Post Room and sign for parcels if the Post Room is unmanned
Role: Support Services
To support ad-hoc site services as needed.
· Reception Induction/Welcome for all new starters, building handbook
· Security Badge Co-ordination for all new starters
· Co-ordination of building maintenance need logs
· Creation of hospitality card needs
· Meeting room support for bookings
· Internal PO raising & admin.
· Personal Car Registration Log
Role: External Supplier Co-Ordination
To co-ordinate external supplier services in a professional, timely and effective
· To co-ordinate weekly car valeting to ensure staff are made aware of the service and that monies are received and passed on to the supplier
· To co-ordinate the Dry Cleaning service to ensure staff are aware of the service and that monies are received and passed on to the supplier
· To co-ordinate with staff when cars are collected for servicing etc.
Minimum Requirements
Education and Experience:
· Proven Experience as receptionist, front of house or similar
· HR administration experience in a similar position or Graduate seeking HR Role
· Knowledge of UK employee benefits/Payroll an advantage
Essential Skills and abilities:
· Excellent organisational, co-ordination and communication skills
· Interpersonal skills in communicating and dealing with all levels of the organisation,
· Team player
· Reliability, calm, accuracy, patience and flexibility
· Professional attitude and appearance
· Excellent PC skills in MS Office environment particularly Excel
Reference ID: Reception Marlow
Part-time hours: 26.25 per week
Application deadline: 05/08/2026
Expected start date: 01/09/2026
Job Types: Part-time, Permanent
Salary: £16.96 per hour
Job Type: Part-time
Pay: £16.96 per hour
Benefits:
Ability to commute/relocate:
- Marlow SL7: reliably commute or plan to relocate before starting work (required)
Work Location: In person
