Job Ref: ALE2007
Branch: Alexander House Hotel Utopia Spa
Location: Alexander House Hotel Utopia Spa, Turners Hill, East Grinstead
Salary/Benefits: £35,000-£38,000 per annum + £2k bonus potential + monthly service charge payment
Contract type: Permanent
Hours: Full Time
Shift pattern: weekends required
Hours per week: 40
Posted date: 27/07/2026
Closing date: 27/08/2026
SPA MANAGER
SALARY BENEFITS
£35,000-£38,000 per annum with additional earning potential of up to £2k per annum through achievement of bonuses + monthly service charge payment
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
In addition you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme
In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
The Place
The 5 Red Star Alexander House Hotel Utopia Spa, part of the very successful Alexander Hotels Group with four top Hotels and two award winning Utopia Spa, has an outstanding environment and range of facilities.
The award-winning Utopia Spa at Alexander House Hotel is looking for a Senior Spa Therapist to join our dedicated team. The outstanding facilities including 21 treatment rooms, relaxation lounges, inside the pool with monsoon showers, hydrotherapy pool, and a private Zen Garden features a barrel sauna and outdoor hot tub, creating the perfect environment to deliver amazing experiences to our guests. We offer an extensive range of treatments and carry a wide range of products (Temple Spa, OSKIA of London) allowing continuous training and development and our large team allows for steady progression towards work aspirations.
The Role
This is a great opportunity as our Spa Manager to head up a thriving 5 Red Star Spa business and have real impact on its continued development and success.
The successful candidate will have complete responsibility for a team of 25 therapist (full and part time) as well as a team of Spa Receptionists and Spa Assistants/Cleaners. Managing and motivating the team will be key to your success both in terms of revenue, guest service, member satisfaction and safety responsibilities you hold.
The Spa Manager will manage the day-to-day operation of the Utopia Spa focusing on delivering and exceeding guest’s expectations and ensuring the commitment to high standards of hospitality through effective management of the team, resources and facilities.
Main Duties;
- To ensure guests and members are always welcomed to the Spa and service is co-ordinated from the time they arrive to the time they depart
- Ensure the Reception team during busy periods are supported and offer tours of the spa for new visitors/members
- To monitor the presentation of the Utopia Spa in all areas ensuring the very highest standards of cleanliness, hygiene and organisation. Effective rostering of cleaning staff and close liaison with inhouse maintenance to team to ensure facilities are always available.
- Complete the opening and closing procedures to ensure the Spa is fully operational and that it is secured at the end of the day
- To ensure the team are competent with reservations on the telephone as well as face to face sales of Utopia Spa Vouchers, Gift Experiences and Retail Products.
- To ensure all those on duty are fully informed of the day’s events, issued their work schedules for the day, and are focused on the priority for guest service throughout the day.
- To ensure guests and members expectations are exceeded and to put forward for discussion with the General Manager new promotional ideas to drive revenues.
- To ensure staff productivity is achieved and that all staff are well presented and offering the required levels of service.
- To be responsible for staff recruitment interviews and trade tests supported by your senior therapists. Liaising with our Group Resourcer to generate interest for new roles.
- To be competent in the delivery of all level 2 and level 3 treatment ranges on offer in the Utopia Spa so that you can monitor spa and treatment standards and implement corrective action/training where required.
- To train, coach, appraise, manage, and motivate the Spa Team.
- To create an environment which promotes employee morale and encourages the team to take pride in their work area and performance standards.
- To actively support any spa department during peak periods.
- To ensure complaint recovery with guests and members if things do not go to plan.
- Ensure the highest standards of cleanliness, maintenance, safety and service across all Spa departments
- Ensure compliance in relation to Fire, and the Health and Safety Policy.
Requirements
- Current Spa Management experience at 4/5 star level
- Capable of demonstrating leadership and coaching within a large team.
- Ability to demonstrate personal ownership of tasks and will ensure completion to achieve required results
- Level 2 and 3 Beauty Therapy qualification, or equivalent.
- Practical therapy experience within a spa/salon.
- Smart appearance with a warm and friendly disposition that inspires loyalty.
- Maturity and calm approach to dealing with guest and staff in a professional manner.
#beauty #spa #utopiaspa #spamanager #hotelspa
Alexander House Hotel Utopia Spa, part of Alexander Hotels a private collection of quality hotels of distinction just outside London. A beautiful Jacobean manor with 120 acres of gardens and parkland.
5 Red Star AA Hotel, Award winning Utopia Spa, 58 bedrooms, individually designed, including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.
2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.
A luxurious hotel offering a relaxation destination like no other.
