About Foodhub
Foodhub is an international hospitality technology company providing online ordering, EPOS, payments, kiosks and digital solutions to hospitality businesses across the UK, Ireland, America and ANZ.
With our global headquarters in Dublin and our business continuing to grow internationally, we're looking for people who enjoy building strong customer relationships, taking ownership, and making a genuine impact on our clients' success.
If you're passionate about working with people, enjoy being out in the field, and want to help hospitality businesses grow, we'd love to hear from you.
About the Role
As a Field Support Agent, you'll be the face of Foodhub, building lasting relationships with our restaurant partners and helping them get the very best from our products and services.
You'll regularly visit customers, provide onboarding and training, answer questions, support them with day-to-day needs, and identify opportunities to introduce solutions that help their business grow. You'll work closely with our internal teams to ensure every customer receives an outstanding experience.
This role is ideal for someone with excellent communication and relationship-building skills who enjoys meeting customers face-to-face. While you'll receive full training on our products.
Key Responsibilities
Customer Relationship Management
- Build and maintain strong relationships with restaurant partners across your assigned region.
- Act as the primary point of contact for your portfolio of customers.
- Conduct regular customer visits to understand their business needs and ensure they are getting maximum value from Foodhub.
- Deliver an exceptional customer experience to encourage long-term retention and loyalty.
Customer Support & Guidance
- Assist customers with day-to-day queries and coordinate with internal teams to ensure timely resolutions.
- Provide practical guidance on using Foodhub's products and services effectively.
- Keep customers informed throughout the resolution process, ensuring a positive experience.
Onboarding & Training
- Deliver onboarding sessions for new restaurant partners.
- Train restaurant owners and staff on how to use Foodhub's products confidently.
- Share best practices to help customers improve efficiency and grow their business.
Business Growth
- Identify opportunities to introduce additional Foodhub products and services that could benefit customers.
- Promote solutions such as EPOS, Payments, Kiosks and Online Ordering where appropriate.
- Work alongside internal teams to support customer growth and maximise account potential.
Team Collaboration
- Work closely with Customer Support, Sales, Technical Support, and Project teams to deliver an excellent customer experience.
- Share customer feedback and insights to help improve our products and services.
What We're Looking For
We're looking for someone who enjoys building relationships and helping customers succeed.
You'll ideally have experience in:
- Customer Service
- Account Management
- Hospitality
- Field Sales
- Business Development
- Client Relationship Management
- Retail or Restaurant Operations
Experience within the restaurant, takeaway, hospitality, or food delivery industry would be advantageous but is not essential.
Skills & Experience
- Excellent communication and interpersonal skills.
- Strong relationship-building and customer service abilities.
- A confident and professional approach when meeting customers face-to-face.
- Commercial awareness with the ability to identify opportunities to support customer growth.
- Good organisational and time management skills.
- A proactive, solution-focused mindset.
- Comfortable travelling across the UK to visit customers.
- Basic IT confidence and willingness to learn Foodhub's products (full training provided).
- Full UK driving licence and access to your own vehicle.
Benefits:
- 33 days holidays (inclusive of Bank Holidays)
- 5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
- Holiday exchange - Buy up to 5 days holiday per year
- Car Allowance & Fuel Reimbursement
- Employee Assistance Programme
- Wellness Scheme
- Discounted Cancer Screening
- Discount Hub
- Cycle to Work Scheme
- Gym Membership - Contribution of up to £30 per month
- Will Writing Service
- Mobile or Tech Salary Sacrifice Scheme
- Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
- Death in Service - Salary x4 Life Cover
Job Type: Full-time
Pay: £34,258.00 per year
Benefits:
- Cycle to work scheme
- On-site parking
Application question(s):
- Are you comfortable with a Field based Role?
Experience:
- Account management: 3 years (required)
- Customer service: 2 years (required)
- Upselling: 2 years (required)
Licence/Certification:
- Driving Licence & Car (required)
Work Location: On the road
