Studio Assistant — Silver & Steel, Bristol
Part-time | 10 hours per week across 2 days | £13 per hour
About Silver & Steel
Silver & Steel is a one-of-a-kind creative hub in the heart of Bristol, bringing together the very best of the jewellery world under one roof. We host studio space and hotdesking for independent jewellers, run courses and workshops for enthusiasts of all levels, and sell beautifully crafted, independently designed and handmade jewellery in person and online.
We're a small, passionate team and we're looking for someone special to help us keep things running smoothly. You’ll be someone who loves people, takes pride in the details, and wants to be part of a genuinely unique creative community and small business and help it thrive.
The role
As the Studio Assistant, you'll be the warm, welcoming face of Silver & Steel; the first point of contact for customers, jewellers, and workshop participants alike. You'll keep the studio organised, the admin ticking over, and the whole operation feeling as polished as the jewellery we sell.
This is a varied hands-on role that combines front-of-house customer service with practical studio and administrative responsibilities. No two days will be exactly the same and while the hours are currently limited we plan to grow the role with the right person as we grow as a business.
What you'll be doing
Customer & front-of-house
- Welcoming customers and visitors to the studio with warmth and enthusiasm
- Selling our jewellery and answering product enquiries
- Representing the face of Silver & Steel to clients with professionalism
- Taking in repair items and tracking their progress through to collection
- Managing our inbox and responding to customer emails
- Acting as a keyholder and representing Silver & Steel's values at all times
Studio & operations
- Maintaining the studio booking system for hotdesks and workshops
- Fulfilling online sales and keeping our website listings up to date
- Keeping the workshop tidy, organised, and well-maintained including washing up, watering plants and cleaning cabinets.
- Tracking materials inventory and preparing materials for upcoming workshops
- Accurate record keeping across sales, repairs, gift cards, and workshop castings
- Liaising with designers regarding stock
- Posting orders and filing receipts
- Light website administration including product uploads and onboarding new designers
What we're looking for
We're less concerned with a specific background than we are about finding the right person and we don’t require previous jewellery industry experience, and we prefer someone who isn’t a jeweller.
That said, we do require a good level of experience in either events/entertainment/festival operations, hospitality, retail or sales as we feel these roles have transferable skills that suit the variety and pace of this role.
You'll thrive here if you are:
- Warm, friendly, and welcoming — you make people feel at ease
- Confident and non-judgmental with a wide range of people
- Highly organised with a sharp eye for detail
- Able to manage your own workload and work independently across two days a week
- Self-motivated and able to prioritise
- Able to focus on tasks in a busy environment
- Reliable and honest — we're a small team and value open communication
- Comfortable with technology, including spreadsheets and project management tools like Notion or similar
- Responsible with an attention to detail
Benefits of working at Silver & Steel
- Access to our jewellery courses and discounts for friends and family
- Developing operational skills alongside a small but growing business
- Training and development
- A Luxe Gym Membership or equivalent at another Bristol Leisure / Health Center/ Yoga studio up to £30 a month
The details
- Hours: 10 hours per week across 2 days including .
- Salary: £25,350 pro rata (based on 37.5 hours per week) / £13 per hour
- Location: Bristol (on-site)
- Contract: Employed and permanent
How to apply
If this sounds like you, we'd love to hear from you. Please send a short introduction telling us about yourself and why you'd be a great fit for Silver & Steel, along with your CV, to [email protected]
Silver & Steel is an equal opportunities employer. We celebrate creativity, individuality, and diversity in all its forms. We are happy to make adjustments for applicants with accessibility requirements.
Pay: £13.00 per hour
Expected hours: 10.0 per week
Benefits:
- Employee discount
- Gym membership
Work Location: In person
