Department: Contracts
Responsible to: Commercial Director
Main Purpose of Job:
Build & maintain strong customer relationship, ensuring customer satisfaction & driving business growth. Act as main point of contact for customer, addressing their needs & concerns while representing the company’s interests. Identify new business opportunities. We are looking for someone to become a vital part of our team who has got knowledge and experience when dealing with blue chip retails and has some knowledge and understanding of the signage industry.
Responsibilities
Customer relationship management: Building & maintaining strong, positive relationship.- Needs & assessment: Understanding the customer’s needs & ensuring we meet those needs.
- Communication: Maintaining clear & consistent communication & first point of contact.
- Customer Service: Providing excellent customer service and addressing client issues effectively.
Business Development: Identifying and pursuing new business opportunities within existing accounts.- Reporting: Preparing status reports on accounts and providing feedback to management.
- Project Management: Leading and coordinating project activities related to client accounts.
- Negotiation: Negotiating contracts and terms with clients.
- Collaboration: Working with internal teams to ensure client needs are met.
- Problem Solving: Identifying and resolving client issues in a timely and effective manner
- To deliver an unrivalled service to the customer: Ensure the company remains the preferred supplier.
- To ensure the Customer activity log is kept up to date and comprehensive.
- To be fully conversant with all relevant aspects of the customers business and able to report as requested.
- To provide the Commercial Director with regular information updates regarding status of account and its progress within the business.
- Ensure Customer invoicing is carried out no later than 4 days after job completion.
- Ensure Coop team’s job files and customer activity logs are updated daily
- Investigate at least 5 underperforming jobs per month and report on reasons.
- Ensure the account is run to budgeted margin or better.
- Visit Customer as required but at least four times a month.
- Look for and implement Margin improvement strategies within the account.
- To work with and manage team of Project Managers and Project Coordinators providing guidance and direction, and particularly promoting and enforcing ERP (M1), Lead & Jobs reporting & accuracy.
- To ensure your Coop Team Searches and related KPIs are reviewed and revised on a daily basis.
