Company Background
Encon Insulation, the leading independent UK distributor of thermal and acoustic insulation, fire protection and roofing materials.
Nevill Long, specialist distributor of suspended ceiling, partitioning and drywall interior systems.
The Role
You will be responsible for carrying out all materials handling operations within a branch accurately, efficiently and safely. In your role, you will observe company standards and provide a high level of customer service at all times, all while demonstrating your commitment and enthusiasm to the business with a good working knowledge of the operations.
Reporting to the Operations Manager
Key relationships externally with customers, supplier drivers, public, other road users, DVSA, Traffic police and internally with the Transport or Operations Manager and Branch employees.
Key Relationships
Internally – Operations Manager, Branch Director and Branch employees.
Externally – Customers and Supplier Drivers.
Key Responsibilities
Customer Service and Performance:
· Ensures a high level of product knowledge.
· Checks that quality and accuracy of goods are delivered against purchase orders and delivery/advice notes.
· Reports and documents if goods are damaged or whether discrepancies have occurred with deliveries.
· Labels and catalogues goods as required, as well as booking goods in using Encon systems.
· Picks goods accurately from order documentation.
· Securely packs and labels goods going out to customers and other branches.
· Safely loads all goods onto vehicles ensuring that the relevant paperwork is completed and included.
· Advises of shortages or low stock levels when appropriate.
· Participates in stock takes as required.
· Carries out requirements of environmental waste streaming in a timely manner.
· Acts in a courteous, polite and professional manner with all customers and colleagues.
· Promotes a high level of customer service by ensuring correct materials are provided efficiently. Checks that the customer is satisfied and whether anything further is required.
Compliance:
· Ensure you are familiar with health and safety rules and regulations, and that your responsibilities as an employee, in respect of health and safety, are carried out in full.
· Report any issues that may infringe on health and safety guidelines.
· Follow all training and guidance provided, maintain and update training requirements.
· Unload vehicles safely using appropriate equipment i.e. fork lifts etc.
· Put goods away safely using appropriate methods of transport e.g. forklift, WMA etc. in designated area.
· Move goods safely to designated loading areas using appropriate method of transport i.e. FLT, reach trucks etc.
· Comply with Health and Safety requirements and company policies and procedures
· Ensure speed limits are obeyed and vehicles are immobilised and parked safely when idle
· Act when equipment shows visible evidence of need for repair or maintenance.
· Adopt a ‘clean as you go’ policy and maintain high levels of housekeeping and warehouse upkeep.
· Follow procedures for securing premises, equipment, stock and cash.
Standard Terms, Conditions and Benefits
Working Hours- 42.5
Holiday Entitlement- 23 Days plus bank holidays
Encon Work Save Pension- Yes
Life Assurance Plan- Yes
Bonus Scheme- Yes
#INDMP
Job Types: Full-time, Permanent
Benefits:
- Free parking
- Store discount
Experience:
- Warehouse : 2 years (required)
Licence/Certification:
- Pivot Steer License (preferred)
- Counterbalance License (preferred)
- Forklift Licence (preferred)
Work Location: In person
