Job Advert
LEGAL OPERATIONS ADMINISTRATOR (7 MONTHS FIXED TERM CONTRACT)
At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We’re looking for the curious minds that can shape and drive innovation in accident injury law.
PURPOSE OF ROLE
As Legal Ops Administrator you will be responsible to support the Senior Legal Operations Administrator with all tasks associated with the medicals process of a claim. These include booking medicals, chasing medical agencies for appointments and reports, requesting medical records, contacting clients and progressing the file.
WHAT YOU WILL BE DOING
-
Book medicals as requested by fee earners using an online portal
-
Contact clients when they have missed a medical appt, ensuring a new one can be arranged
-
Chasing clients to return important documentation to move medicals process along
-
Liaising with different medical agencies for appts, reports, medical records and invoices
-
Assist file handlers with general queries to aid file progression
-
Manage the medicals inbox actioning emails from clients as well as medical agencies
-
Assist, when necessary, in performing administrative duties and dealing with consumer queries
-
Produce reporting to aid Management team in reviewing file progression
-
Work individually and as part of a team
SKILLS AND EXPERIENCE REQUIRED
-
Experience of working in the personal injury sector
-
Proven administration skills
-
Confident and capable decision maker;
-
Excellent written and verbal communication skills;
-
Demonstrate attention to detail
-
Ability to work under pressure to strict deadlines
-
Strong IT competence
-
Excellent customer service skills
PERSONAL ATTRIBUTES
-
Ability to problem solve using own initiative
-
Confident and capable decision maker
-
Ability to work under pressure to strict deadlines
-
Organised
-
Curious
-
Driven
-
Passionate
-
Unified
WHAT WE CAN OFFER YOU:
Annual leave: 25 days plus 8 days bank holidays (prorated)-
Pension: (3% contributory)
-
Healthcare scheme: claim up to £1,000 per year back with Simply Health
-
Perks at Work: exclusive member discounts across a range of goods and services
-
Community Day on us: volunteer in your community for one day each year
-
CPD Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us.
We are proud that each year our employees rate our business higher Gallup's Exceptional Workplace Award Winners for being a great place to work. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work.
But don't just take our word for it, come and find out for yourself!
- Please note this role is office-based in Kettering, Northamptonshire.
