The Office Admin will play a crucial role in ensuring the seamless operational management of the business. This includes a strong emphasis on maintaining compliance and ensuring the safety and well-being of both our staff and clients.
The Admin will provide vital administrative support, particularly during off-hours, to ensure that operations continue smoothly outside of regular business hours. During these off-hours, the Admin will be responsible for answering phone calls, addressing urgent situations, and managing emergencies as they arise.
Your responsibilities:
· Answering telephone calls phone Monday to Friday 8:30-5pm . Liaising with clients, their relatives, GP, Pharmacy and our partners in the local authorities, in a courteous and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents.
· Drafting emails and letters to clients and social workers.
· Ensuring that both care workers’ and clients’ files remain compliant and chasing up key documents as and when required.
· Maintaining and updating compliance dashboards and care planning documents.
· Manage and Monitor the alerts on OnePlan to ensure care staff are conducting visits at the allocated time.
· Communicate with clients and their representatives if their scheduled care and support are running behind the allocated time.
· Providing the Manager with reports as and when required.
· Providing general administrative support to the office.
· Any other such duties as may be from time to time required to ensure the safe running of the services and delivery of appropriate care to service users.
· Regular and timely maintenance of all employee’s personal data including change of name, address, bank account information, variations to contractual terms and conditions, changes to rates of pay and alterations in contractual hours. Ensure all starters and leavers are updated in the system weekly in order to ensure that payroll is accurate and that no overpayments are made to leavers.
· Ensure that all new members of the team complete their induction.
· Ensure that all end-of-probation interviews are carried out, paperwork is completed and records are updated.
· To accurately record and update information on personnel record files.
· Ensure that all pre-employment checks are undertaken.
Qualifications & Experience
· A minimum of 2 years’ experience within an administration role
· Knowledge of recruitment
· Excellent communication/interpersonal skills the ability to interact at all levels
· Good verbal and written English with an excellent eye for detail
· The ability to work under pressure and meet deadlines in a calm and patient manner.
· The ability to manage own time, prioritise workloads, remain calm and think logically.
· The ability to maintain accurate records to convey information.
· Maths & English grade C or above(preferred)
This list of duties and responsibilities is by not exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.
This is an exciting opportunity for an experienced Office Administrator to join our team. We offer competitive compensation and benefits packages. If you are a motivated individual with excellent organizational skills and a passion for providing exceptional administrative support, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.
Pay: £26,000.00-£27,000.00 per year
Benefits:
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
Work Location: In person
