Sales & Customer Service Advisor – Builders’ MerchantOverview
Primethorpe Paving is a family-run paving and landscaping merchant based in Peterborough. We are looking for a friendly, confident and enthusiastic Sales & Customer Service Advisor to join our team.
This is a varied, customer-facing role based at our sales counter and showroom. You will serve both trade customers and members of the public, helping them choose suitable paving and landscaping products and providing helpful, straightforward advice.
You will also handle telephone and email enquiries, prepare quotations, process orders and take payments. We are looking for someone who communicates well, stays organised and enjoys helping customers.
Previous experience within a builders’ merchant, trade counter, showroom or customer-facing sales environment would be beneficial, but it is not essential. Full training on our products and systems will be provided.
Key duties
- Welcome and serve trade and public customers at the sales counter
- Assist customers in our outdoor display area and help them choose suitable paving and landscaping products
- Answer customer enquiries in person, by telephone and by email
- Provide product information, prices and delivery details
- Prepare quotations and follow up sales enquiries
- Process customer orders and take payments accurately
- Help customers calculate product quantities where required
- Deal with routine order, collection and delivery enquiries
- Build positive relationships with new and returning customers
- Work closely with our office, sales and yard teams to ensure orders are processed smoothly
- Keep the sales counter and customer display areas clean and presentable
- Develop a good working knowledge of our products and services
Skills and experience
- Previous experience in customer service, retail, sales, a trade counter or a builders’ merchant is preferred but not essential
- A friendly, confident and professional manner
- Strong verbal and written communication skills
- A helpful and patient approach when dealing with customers
- Comfortable using computers and learning new order-processing systems
- Good attention to detail when preparing quotations and processing orders
- Able to organise and prioritise tasks in a busy environment
- Willingness to learn about paving and landscaping products
- Able to work effectively as part of a small team
- Reliable, punctual and willing to take responsibility for your work
Working hours
This is a full-time position working 40 hours per week.
Normal working hours are Monday to Friday, 8:00am–4:30pm.
The role also includes approximately 12 Saturday mornings per year, worked on a rota from 9:00am–12:00pm. Saturday hours are paid as overtime at time and one-third.
Salary
Salary is competitive and will be agreed based on the successful candidate’s previous experience and suitability for the role.
What we offer
- A permanent, full-time position within an established family-run business
- Saturday overtime paid at time and one-third
- Full product and system training
- A friendly and supportive working environment
- A varied role with regular customer interaction
If you are approachable, organised and enjoy helping customers, we would be pleased to hear from you.
Pay: From £13.00 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
