Maintenance Manager - Job Description
Group Retreats · Full-Time | Permanent Ipswich (office-based, some travel to national sites) | Full-time, permanent | From £40,000 per annum
About Group Retreats
Group Retreats is a growing hospitality business specialising in exclusive-hire holiday properties across the UK. We care about the detail, in the properties we run and in how we run them behind the scenes. As we grow, keeping every property impeccably maintained, compliant and guest-ready matters more than ever, and that is where this role comes in.
The Role
This is a senior, managerial and oversight role. Based in our Support Office in Ipswich and reporting to the Head of Operations, you will take responsibility for compliance, planned and preventative maintenance, utility accounts and guest-readiness across our holiday let portfolio.
The hands-on work is carried out on site by our Caretakers and contractors; you direct, schedule, oversee and assure that work, keeping every property to the standard our guests expect. It is predominantly office-based, with planned travel to sites for inspections, project oversight and contractor coordination.
What You Will Do
- Lead, develop and manage the Assistant Maintenance Manager and Caretakers, setting standards, rotas, holiday cover and performance expectations.
- Own the planned and preventative maintenance schedule across the portfolio, triaging and prioritising reactive works and tracking them to completion through the on-site teams.
- Hold group-wide accountability for property compliance and health and safety, ensuring risk assessments and statutory servicing are arranged, current and recorded.
- Maintain a compliance register and calendar covering statutory certification, with renewals scheduled well in advance.
- Oversee utility and service accounts across all sites, managing renewals for best value and controlling cost.
- Plan and deliver improvement projects and maintenance weeks, preparing schedules, budgets, specifications and contractor quotations for approval, and reporting against budget and timeline.
- Source, vet and instruct external contractors, verifying insurance and method statements and obtaining the required quotations.
- Maintain oversight of the equipment and furniture inventory across all sites.
- Provide assurance to Directors through internal validation, recording deviations from standard and managing rectification to completion.
- Act as the principal point of escalation for property, maintenance and compliance issues, coordinating any response and restoring normal operation.
Essential
- Proven experience in a maintenance, facilities or property management role, ideally across multiple sites.
- Strong working knowledge of property compliance and health and safety, including statutory servicing and certification.
- Experience leading and developing on-site teams and managing external contractors.
- Confident managing budgets, quotations and supplier and utility accounts.
- Highly organised, able to plan preventative maintenance and prioritise reactive works under pressure.
- A full UK driving licence and willingness to travel to sites as required.
Desirable
- A relevant health and safety qualification (e.g. IOSH or NEBOSH).
- Experience within holiday lets, hospitality or a managed property portfolio.
- Experience managing compliance and statutory certification across a property portfolio.
As a veteran owned and operated business, we especially welcome applications from ex-service personnel. If you do not meet every essential requirement but believe you have the skills, aptitude and determination to do the job well, we would still encourage you to apply.
About You
Organised, thorough and calm under pressure, you take ownership of compliance and standards and enjoy leading a team to deliver them. You are as comfortable planning a maintenance schedule from the office as you are walking a property to check the work has been done properly, and you can be trusted to keep our properties safe, compliant and guest-ready.
Benefits
- Performance-related bonus available.
- 28 days holiday per annum.
- Monthly revenue incentives for all Head Office staff when revenue targets are met.
- Discounted stays at our exclusive-use properties.
- Team events and a collaborative working environment.
The Details
- Full-time, permanent position.
- Office-based in Ipswich, with some travel to our national sites.
- From £40,000 per annum, depending on experience.
- Apply now via Indeed with your CV. We review applications as they come in, so early applications are encouraged.
Pay: From £40,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
