To maintain standards set by the Hotel Operating Standards, ensuring kitchen hygiene standards are without exception adhered to. Ensuring that guests receive at all times through effective communication, with all departments, the highest level of customer care. Ensuring all costs are kept in line with the kitchen budgets agreed by the company.
B. Duties and Responsibilities
- To assist the Head Chef in the planning, organising and control of day-to-day operation of the department thereby ensuring the established standards of performance are maintained and total customer satisfaction is achieved.
- To assist the Head Chef in ensuring HACCP is in place to ensuring due diligence in preventing an outbreak of food poisoning along with supervising the work of the team, allocating special duties and responsibilities.
- To assist the Head Chef to supervise all food preparation and production in all Kitchens.
- To monitor the temperature, quality and portion size of all food served from the Kitchen areas.
- To assist the Head Chef to set standards in conjunction with the team and maintain these standards through training and promotion of training in all areas.
- Ensure good communication throughout kitchen department at all times.
- To ensure the effective control of refrigeration and dry store goods to ensure that there is no waste.
- To ensure that all food leaving the Kitchen is prepared and served to the pre-agreed consistent high standards, ensuring that all hot food leaving the kitchen is at the required temperature.
- To ensure that all areas of responsibility are kept sanitised and free from dust and debris at all times, following strict and pre-agreed cleaning schedules.
- To deputise for the Head Chef in their absence.
- Attend meetings as requested by Senior Management or Head Chef.
- To take an active role as a team member, welcoming new colleagues, assisting with their training and participating fully in all ongoing training initiatives.
- As part of the larger team in maintaining the standards of the hotel, to be available for any reasonable assistance you may be requested to give in other areas of the venue as business demands.
C. Hotel Culture
To take an active role as a team member, welcoming new colleagues and helping them to settle into the business.
- Demonstrate a “can do” attitude, offering assistance to any guests.
- To be a valued member of the hotel team, helping and advising colleagues where required.
- Promoting the image of the venue and that of Horwood House at all times.
D. Training and Development
To attend training sessions conducted by your Head of Department.
- To ensure you perform your daily duties in accordance with the trained standards and our customer service ethos.
- To attend monthly departmental meetings or any other meetings for the better performance of your role.
- Your work will be assessed throughout your employment on an annual basis and a development plan will be agreed.
E. Health & Safety
To ensure that the Company Health & Safety procedures are adhered to and implemented within the department.
- To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: licensing, health & safety at work, Coshh, environmental health, fire precautions, manual handling and any other relevant policies.
F. Financial
To assist the Head of Department and to be responsible for all stocks held in the department, their safe storage and usage to ensure correct control of costs is achieved.
- To assist the Head of Department and ensure all services used are correctly recorded and charged to the appropriate guest.
G. Company Standards
1. To be dressed in a smart and professional manner in conjunction with the Quality Standards stated in your handbook.
2. To be a valued member of member of the Horwood House team, helping and advising colleagues where required, promoting the image of the Hotel/Venue and that of the Company at all times.
3. To comply with any reasonable request from the management team or your Head of Department.
H. General Responsibilities
To ensure the accuracy of all information and respect its confidentiality.
- To carry out any other duties as reasonably requested by your Supervisors and Management Team.
- To ensure that you maintain high standards of guest care, both to internal and external guests and be aware of satisfiers and dissatisfiers for each.
- As part of the larger team involved in maintaining the standards of the Venue, to be available for any reasonable assistance you may be requested to give in other areas of the Venue as business demands.
- To be a valued member of the team, helping and advising colleagues where required, promoting the image of Horwood House and that of the company at all times through active sales activity and a positive approach.
- To be aware of the security of Horwood House and the people in it. Be familiar with all emergency procedures and act positively both in the event of an emergency and to prevent one.
You may be called upon to perform duties comparable with the above, which describes only the primary features of the job and all other duties, which may be reasonably assigned by the General Manager. Your work will be assessed throughout your employment as deemed necessary by Management, with regular appraisals being evaluated and recorded.
Pay: £38,000.00-£40,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
