We believe in life without barriers, if you think you’d be great in the role, we want to hear from you. We’re interested in your skills, experience and personal values and we’re committed to being a supportive and inclusive employer.
A flexible approach that works for you
We’re a family‑friendly organisation, and we encourage everyone to ‘work the believe way’; keeping things simple, focusing on what matters and removing unnecessary tasks.
Your working arrangements will be flexible, based on the needs of the role, our customers and your preferences (agreed with your manager). Our offices are in Seaham and Bishop Auckland, and this role will require an on-site presence for part of the week.
The Customer Engagement Coordinator will work to support the development and delivery of a first-class Engagement service that supports customers to shape and influence service delivery across believe housing. You will take responsibility for supporting the development, implementation and review of a clear, client focussed performance management framework.
You will play a key role in the development of our customer surveying offer ensuring that the customer voice plays a key role in the influence and development of service provision across the organisation.
Your responsibilities will include:
- Being responsible for the collection of customer satisfaction feedback and customer led service improvement through a variety of mechanisms including surveying, customer focus groups, pop up engagement, and workshops
- liaising with customers to understand their experiences and feelings towards believe housing, using this information to shape service delivery within believe
- working with commissioning services to understand how findings have been used and understand how this has actively shaped service level improvements
- become the organisation’s satisfaction, monitoring expert by developing, maintaining and managing a series of appropriate of both reactive and transactional questions sets, satisfaction methods and activity
- A full UK driving licence is essential.
For more information, please read the full job description.
Our people are our greatest strength, and we’re committed to helping you grow, stay curious, and thrive. At believe housing, we’ve created a supportive, inclusive culture where ideas are welcomed and development is encouraged.
Our customers are at the heart of everything we do, and we know that great experiences start with empowered colleagues. That’s why we offer a comprehensive range of benefits designed to support your wellbeing, motivate you, and help you do your best work.
We offer a competitive salary of £35,194 – £36,547 per annum pro-rata and:
- up to 33 days annual leave pro rata, plus four volunteering days
- a competitive pension scheme
- access to our healthcare scheme
- flexible working that supports your wellbeing
- a positive, inclusive culture where growth and development are genuinely encouraged.
If you share our values and believe you can bring something special to this role, then apply now. We’d love to hear from you.
We are a Disability Confident Employer. If you need any adjustments or support throughout the recruitment process, please let us know.
If you wish to find out more about this opportunity contact Kevin Chambers Engagement and Performance Team Leader at [email protected].
- Closing date for applications is 11.59pm on Tuesday, 14 July 2026
- All applicants must go through our website.
- Interview date to be confirmed
