Join Our Busy, Award-Winning Salon Team
We're looking for a full-time Receptionist to join our friendly and fast-paced salon team. This is an exciting opportunity for someone who thrives in a busy environment, enjoys working with people, and can confidently multitask while delivering exceptional customer service.
If you're organised, professional, and enjoy being at the heart of a busy salon, we'd love to hear from you.
Working Hours;
Tuesday: 8:30am – 6:00pm
Wednesday: 8:30am – 6:00pm
Thursday: Either 8:30am – 5:30pm or 10:30am – 7:45pm (late night)
Friday: 8:30am – 6:00pm
Saturday: 8:00am – 4:45pm
- 40-hour working week (shift pattern)
- Start times vary between 8:00am and 9:00am
- Finish times vary between 5:00pm and 6:15pm
- Thursdays include a late shift until 7:45pm, with a later start of 10:30am
- Rotas are issued approximately 2 weeks in advance, so you'll know your shifts and which salon you'll be working in.
Training
Your first 3 months of training will take place at our Cirencester salon, where you'll work alongside one of our Senior Receptionists to learn all aspects of the role.
Main Responsibilities
- Managing daily administration and banking
- Responding to emails and handling enquiries professionally
- Answering telephone calls and managing salon bookings
- Working confidently with salon software, Microsoft Word and Excel
- Welcoming clients, processing payments and booking future appointments
- Keeping the reception area clean, organised and well stocked, including retail displays
- Opening and closing the salon as a key holder
- Working closely with the stylists to ensure appointments run smoothly throughout the day
- Providing every client with an exceptional experience from arrival through to departure
- Handling client concerns and complaints professionally, calmly and efficiently
- Following all company policies and procedures
- Maintaining a professional appearance, with immaculate hair, makeup and presentation
- Reporting regularly to the Front of House Manager and keeping them updated on any issues
About You
The successful applicant will:
- Have excellent communication and customer service skills
- Be confident working under pressure in a fast-paced environment
- Be highly organised with excellent attention to detail
- Be able to multitask and prioritise effectively
- Enjoy working as part of a close-knit team
- Be confident using computers and learning new software
- Be reliable, professional and friendly with a positive attitude
Interview Process
Applicants who are shortlisted will be invited to attend an interview.
Successful candidates will then be asked to attend a trial afternoon in the salon. This is an opportunity for both you and us to ensure the role is the right fit and to give you a realistic insight into the pace and responsibilities of working in our salons.
If you're passionate about delivering outstanding customer service and would like to be part of a hardworking, supportive team, we'd love to hear from you.
Job Types: Part-time, Permanent
Pay: From £12.71 per hour
Benefits:
Experience:
- reception: 1 year (required)
Work Location: In person
