We a seeking a compassionate, empathetic individual to join our Bristol City Football Club matchday team as a Sensory Room Supporter Liaison Officer. This vital role will play a crucial part in ensuring that supporters with additional sensory needs can enjoy a positive and inclusive matchday experience at Ashton Gate.
Role Responsibilities:
-To be the main point of contact for supporters using the Sensory Room on matchdays.
-To meet and greet supporters using the Bristol City FC Sensory Room on matchdays, showing them where the Sensory Room is and where to enter and exit the stadium.
-To assist those using the Sensory Room with directions, such as to toilets or to the outdoor seating area.
-To ensure the Sensory Room is set up ready for use each game and all equipment is checked and working.
-To report any issues or concerns immediately to the Fan Engagement Lead
-Any other reasonable requests as directed by management.
Club Wide Responsibilities:
-To adhere to all Bristol City FC’s Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
-To report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club’s Safeguarding agenda.
-To report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
-To adhere to the Club’s Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.
-To carry out/take part in training requests as directed by the Club.
Essential Criteria for the Role:
-Experience of working with Children and/or adults with additional support requirements (including but not limited to: Autism, ADHD, Hypersensitivity to light/sound).
-To be a friendly and approachable member of the Fan Experience team who is able to build a great rapport with supporters using the Bristol City FC’s Sensory Room.
Contract Type - Casual
Equal Opportunities
We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Safeguarding
Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.
The successful candidate will be required to have an enhanced DBS check and required to undertake internal safeguarding training.
Pay: £13.27 per hour
Experience:
- working with children: 1 year (required)
Work Location: In person
