JLL is seeking an experienced Project Manager to join our Central London team, delivering operational excellence across prestigious events venues and premium commercial environments.
Key Operational Requirements
Premium Environment Delivery:
- Execute projects in occupied high-end venues, flagship corporate headquarters, and premium commercial spaces
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Maintain seamless operations where downtime isn't an option
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Exercise discretion and professionalism expected in sophisticated commercial and events environments
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Minimize disruption to live operations while delivering technical excellence
Project Management:
- Deliver multiple small works, fit-out, and M&E projects autonomously
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Manage complete project lifecycles from specification through closeout
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Balance competing stakeholder demands in pressured, time-sensitive environments
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Solve issues rapidly with minimal client impact
Contractor & Team Leadership:
- Manage contractor performance to JLL's exacting standards
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Lead diverse teams across varied project types
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Provide technical guidance on M&E and fabric disciplines
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Conduct quality audits on subcontractors
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Implement HR procedures and performance management
Health, Safety & Compliance:
- Ensure H&S legislation compliance including CDM regulations
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Maintain risk assessments and method statements
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Uphold JLL's zero-harm culture and client duty of care
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Manage contractor safety performance in live environments
Financial Management:
- Budget control and project costing
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P&L responsibility contributing to portfolio profitability
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WIP tracking and debt management
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Monitor project costs against forecasts
Client & Stakeholder Management:
- Proactive client liaison reinforcing JLL's value proposition
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Manage expectations in high-profile commercial and events spaces
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Deliver client satisfaction that supports retention and reputation
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Report on project progression with transparency
Operational Excellence:
- Plan and develop project specifications
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Monitor progress and set realistic end dates
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Conduct workload review and resource planning
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Perform quality audits maintaining JLL standards
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Manage project reporting aligned to JLL's operational frameworks
Business Development:
- Pipeline development to increase annual turnover
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Identify additional service opportunities within existing client relationships
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Contribute to JLL's portfolio growth strategy
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Deepen client relationships through proactive value delivery
Health & Safety Certifications:
- IOSH or higher (mandatory)
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SMSTS (mandatory)
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CSCS Gold Card (preferred)
Technical Competencies:
- Competent working knowledge of M&E systems
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Understanding of building fabric disciplines
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Ability to oversee complex, integrated building systems typical of premium commercial venues
Professional Experience:
- Industry-relevant qualifications and proven track record
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Operational experience leading diverse teams
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Performance management to KPIs using operational MI systems
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Experience in live operational environments (events venues, premium office space advantageous)
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Background in small works, fit-out, and M&E project delivery
Administrative & Systems:
- Computer literate: Word, Excel, Outlook
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Strong organizational and administration skills
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Ability to manage multiple reporting requirements
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Data-driven approach to performance tracking
Experience Background:
- 5-10 years' field experience in facilities or construction management
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Progression from technical/supervisory roles into project management
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Track record in high-end commercial, corporate, or events environments
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Experience executing work with minimal disruption to premium operations
Key Attributes:
- Autonomous delivery capability in pressured environments
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Client-facing professionalism representing JLL's brand
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Discretion in high-profile commercial settings
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Ability to balance technical delivery with relationship management
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Understanding of sophisticated client expectations
Distinguishing Factors:
- Experience in live events venues or occupied premium office environments
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Proven ability to manage multiple stakeholder demands simultaneously
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Track record of maintaining operations while executing technical work
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Reputation for delivering projects that enhance rather than interrupt client operations
- Directly supports JLL's mission to shape the future of real estate for a better world
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Ensures premium commercial and events spaces operate seamlessly, safely, and efficiently
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Contributes to JLL's reputation as partner of choice for sophisticated commercial clients
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Delivers operational excellence combined with strategic real estate insight
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Reinforces JLL's commitment to client service excellence in Central London's competitive market
