Ventec International Group, a leading publicly listed (Taiwan) global manufacturer of base materials & products for the PCB-Industry, is looking for a dynamic and professional Customer Service Representative to join their UK team at the facility in Leamington Spa, UK.
As Customer Service Representative you will be a key member of our busy Customer Service/Internal Sales Team. You will provide great sales and customer service support and respond to the needs of customers.
Duties and responsibilities are, but not restricted to:
- Respond to and follow up on all sales enquiries by telephone and email in a timely manner.
- Make rapid accurate cost calculations whilst providing customers with verbal and written quotations.
- Accurately input data and information onto our bespoke ERP system and produce sales order confirmations for customers.
- Produce job cards for use by the Warehouse and Production Team from the ERP system
- Accurately produce Certificate of Conformance, and invoices on completion of sales orders.
- Maintain a daily work schedule to ensure customer expectations are met (In conjunction with the Warehouse and Production Team).
- Support of External Sales colleagues with data and information
- Maintain and develop both existing and new customers through individual account support.
- Maintain accurate, friendly and efficient all-round communication with customers and colleagues.
- Support development of continuous improvement.
- Gain a clear understanding of customers’ businesses and requirements.
- Regularly working with colleagues in Asia, USA and Germany.
- Arrange shipments of materials by road, sea and air.
- Ensuring all import documentation is filed in the correct manner.
- Support the arrangement of cost-effective transport of materials from the UK to European customers.
- Track UK and international deliveries to ensure that they are delivered in a timely manner
- Circulation of weekly sales and operational reports to Management.
- Understand the significance and importance of the sales desk and its role within the business.
Essential:
- Computer Literate
- Proficient with Microsoft Based Programmes
- Pro-Active
- Willingness of continual Improvement through training
- Team Player
- Able to commute daily to the office
Desirable but not essential as full training will be provided:
- Knowledge of ISO 9001:2015 / AS9100D
- Previous Customer Service Experience
What we offer in return:
- Competitive Salary
- Competitive Annual Leave of 25 days Plus UK Bank Holidays.
- Free Onsite Parking
- Uniform provided
The standard hours of work are 40 hours Monday to Friday.
Job Types: Full-time, Permanent
Pay: From £27,250.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private medical insurance
Work authorisation:
- United Kingdom (required)
Work Location: In person
