Job Reference: 2607-05-UK-SCT
Salary: £28,000- £30,000 D.O.E
Contract: Full time, Permanent
Hours: 40 hours per week spread evenly over the 5-day week (typically 08:00 – 16:30 when working in the service centre however the standard working day may be extended, to cover the hours between 7.00 a.m. and 9.00 p.m, if required to work remotely, to meet customer requirements)
Location: Bourne, UK
Start date: ASAP
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Who Are Secure Innovation Group?
The Secure Innovation Group comprises of Secure Innovation, First Pay, Remote Planet & British Energetics, bringing together innovative technologies across security, logistics, payments, and industrial systems to help organisations operate safer, smarter, and more efficiently. With over four decades of experience and products trusted daily in more than 50 countries, we’re proud to protect what matters today, and help secure the future.
We’re an innovative forward thinking technology company with international hubs, and teams around the world, yet we still feel like a family. Together we work hard, share ideas and develop state-of-the-art solutions to meet our customer’s needs. It takes an entire team to revolutionise the future of security technology and we are always looking for talented ‘can do’ people to join our team.
Secure Innovation is a global market leader of intelligent protection products and tracking for cash and valuable assets. For over 40 years we have researched, designed and developed innovative solutions with cutting edge technology to protect people, and safely secure cash and high value assets. As our business advances, our technology reaches new markets and our core beliefs get strengthened.
Working at Secure Innovation gives you the chance to do the kind of work that adds up to something meaningful. Secure Innovation offers opportunities to challenge yourself and learn new skills.
We believe in our people. Our team is the core of our business, and that’s why we offer a different level of support.
- Pension Scheme – 5% employer contribution giving your pension a 2% boost
- Employee Assistance Programme (EAP): employer funded via Westfield Health
- 5 weeks annual leave, plus bank holidays
- Annual leave and paid sickness entitlements increase with length of service
Role Responsibilities
We are looking for a Service Centre Technician to join our team based in Bourne. You will be responsible for supporting Secure Innovation’s service operations by delivering high-quality technical support, repairs, and customer service across both the service centre and field environments.
The following tasks and activities form the primary duties of the role. Please note this list is not exhaustive and the role will require you to complete additional ad hoc activities:
Technical Expertise & Product Knowledge
· Maintain a comprehensive understanding and working knowledge of all Secure Innovation products and associated contractual commitments.
· Carry out day-to-day fault diagnosis, maintenance, and repairs on Secure Innovation products within the service centre and in the field.
· Diagnose equipment faults, recommend appropriate solutions, and carry out necessary adjustments to ensure optimal equipment performance.
Service Delivery & Operational Performance
· Work to achieve and continuously improve operational performance metrics, including first-time fix rates and service efficiency KPIs.
· Ensure all service activities are completed to a high standard, in line with company procedures, work instructions, and quality standards.
· Escalate unresolved technical or operational issues promptly via the appropriate line management channels.
Administration & Reporting
· Ensure all paperwork, service documentation, and associated databases are completed accurately and submitted in a timely and efficient manner.
· Maintain effective stock control, including monitoring, maintenance, and reporting of inventory as required.
Customer Service & Collaboration
· Provide a high level of customer service by answering customer queries and offering clear, professional technical advice.
· Collaborate with other members of the technical and service teams to ensure consistent service quality and customer satisfaction.
· Liaise with senior management and relevant stakeholders to support the achievement of operational objectives and KPIs.
Flexibility & Team Support
· Attend team meetings and training courses as required, including those held at remote locations.
· Work remotely in the field when required and directed, completing product assessment and repairs and/or collections/deliveries, as required to fulfil customer SLAs.
Health, Safety & Compliance
· Comply fully with all company health & safety policies, quality procedures, and regulatory requirements, including when working at customer sites.
· Ensure a valid driving licence is maintained and adhere to all road safety regulations and company driving policies.
· Ensure any company vehicle used is maintained in good condition, with all required safety checks completed prior to use.
Additional Expectations
· Adhere to all company policies and procedures.
· Complete all mandatory business wide and role specific training in a timely manner.
· Any other ad hoc duties within the scope of your role/skills and experience.
This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Please note Secure Innovation is not able to sponsor UK VISA applications for this role.
The successful candidate will be required to prove they have the right to work in the UK . The successful candidate will also be subject to a stringent 10-year vetting and referencing check, which includes a basic DBS check.
Secure Innovation is committed to ensuring our employees can achieve their full potential in an environment offering dignity, respect and equality of opportunity.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
Application question(s):
- This role requires you to successfully pass a 10 year security vetting check, where your work history and criminal record will be checked. Is there any reason why you may not pass this screening?
- Will you now or in the future require sponsorship for employment visa status?
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- Bourne PE10 9LF (required)
Ability to Relocate:
- Bourne PE10 9LF: Relocate before starting work (required)
Work Location: In person
