Assistant Property Manager
Metro Residential Ltd – Manchester City Centre
£26,000–£28,000 per annum FTE, depending on experience
Full-time or Part-time | Permanent | Monday to Friday
About Metro Residential
Metro Residential is an established independent estate and letting agency based in Manchester city centre. With over 20 years’ experience in the property industry, we manage a varied portfolio of residential properties across Manchester and the surrounding areas.
We are a small, experienced team and pride ourselves on providing a friendly, professional and responsive service to our landlords and tenants.
We are now looking for an Assistant Property Manager to join our team and support the day-to-day management of our residential property portfolio.
We are primarily looking for someone on a full-time basis; however, we are also happy to consider part-time applicants, particularly those with relevant property, lettings or customer service experience. We can discuss a suitable working pattern with the right candidate.
The Role
This is a varied and hands-on position working alongside our experienced property management team.
You will deal directly with tenants, landlords and contractors, helping to coordinate maintenance, manage tenancy administration and ensure issues are dealt with efficiently from initial report through to completion.
We're looking for someone who is organised, personable and confident communicating with people. Just as importantly, we want someone who takes ownership of tasks, follows things through and is comfortable working as part of a small team.
Previous experience within property management, lettings or estate agency would be an advantage. However, we would also consider someone with strong customer service and administrative experience who has the right attitude and wants to develop a career within the property industry.
Key Responsibilities
Your duties will include:
- Responding to landlord and tenant enquiries by telephone and email
- Logging, coordinating and following up property maintenance
- Liaising with contractors and arranging repairs and appointments
- Keeping landlords and tenants updated on ongoing matters
- Following maintenance issues through to completion
- Assisting with property inspections and reports
- Monitoring rent payments and assisting with rent arrears
- Assisting with tenancy changes, renewals and move-outs
- Coordinating check-ins, check-outs and property access
- Assisting with deposits and end-of-tenancy matters
- Maintaining accurate property and tenancy records
- Monitoring safety certificates and property compliance requirements
- Supporting the wider lettings and property management team
- General property management and office administration
What We're Looking For
We're looking for someone who is:
- Friendly, professional and approachable
- Confident dealing with landlords, tenants and contractors
- Highly organised with good attention to detail
- Able to prioritise and manage several tasks at the same time
- Comfortable dealing with difficult situations when necessary
- A strong written and verbal communicator
- Confident using email, Microsoft Office and computer-based systems
- Reliable and able to work independently as well as part of a small team
- Practical and solutions-focused
- Someone who takes responsibility and follows tasks through to completion
Experience within residential lettings, estate agency or property management would be beneficial but is not essential for the right candidate.
Salary & Working Pattern
£26,000–£28,000 per annum FTE, depending on experience.
For part-time candidates, the salary will be calculated on a pro-rata basis according to the agreed working hours.
This is a permanent position based at our Manchester city-centre office.
We are open to discussing both full-time and part-time working arrangements with suitable candidates.
What We Offer
- Competitive £26,000–£28,000 FTE salary
- Full-time or part-time opportunities
- Monday to Friday working
- Manchester city-centre location
- Friendly and supportive working environment
- Small, experienced team
- On-the-job training and support
- Varied role with genuine responsibility
- Opportunity to develop your knowledge of residential lettings and property management
- Scope for career progression as your experience develops
How to Apply
Please apply through Indeed with your CV and a short introduction telling us about yourself, your relevant experience and why you are interested in joining Metro Residential.
If you are looking for a part-time position, please also let us know your preferred number of days or hours per week.
We are particularly interested in finding someone who is reliable, personable, organised and looking to become a valued long-term member of our team.
Pay: £26,000.00-£28,000.00 per year
Work Location: In person
