We are looking for a friendly and reliable Part-Time Aesthetic Clinic Assistant to join our growing clinic team in Birmingham.
This is a flexible zero-hour position combining client care, reception, customer service and administrative duties within a busy aesthetic clinic. Full training will be provided.
Main Responsibilities
- Welcome and assist clients at the clinic
- Prepare treatment rooms and maintain a clean, professional environment
- Assist with lymphatic drainage and pressotherapy machine treatments after completing training
- Help clients complete consultation and medical forms
- Guide new clients through the booking and treatment process
- Respond to customer enquiries via WhatsApp Business, email and telephone during working hours
- Assist with appointment bookings, rescheduling and cancellations using Fresha
- Verify Groupon vouchers and complete the redemption process following clinic procedures
- Send appointment confirmation emails and provide clinic directions and pre-appointment information
- Monitor online booking forms and respond to new enquiries promptly
- Assist with general reception and administrative tasks
- Encourage satisfied clients to leave Google reviews where appropriate
- Follow all clinic SOPs, hygiene standards and data protection procedures
- Support the clinic team with other reasonable duties as required
What We Are Looking For
- Friendly, professional and confident communicator
- Good communication and customer service skills
- Flexible availability including weekends preferred
- Comfortable using computers, email and smartphones
- Strong organisational skills and attention to detail
- Reliable, punctual and willing to learn
- Able to work independently after training
- Previous experience in customer service, reception, beauty or healthcare is preferred but not essential as full training will be provided.
Training
We provide full paid training, including:
- Customer service and clinic reception
- WhatsApp Business and email communication
- Fresha appointment management
- Groupon voucher verification
- Pressotherapy and lymphatic drainage machine operation
- Clinic hygiene and health & safety procedures
- Standard Operating Procedures (SOPs)
Job Type:
Part-time, Zero-hour contract
Benefits:
- Flexible working hours
- Employee discount
- Staff treatment discount
- Training provided
Pay: £12.71-£14.00 per hour
Benefits:
- Casual dress
- Employee discount
- Flexitime
Work Location: In person
