Job Overview
We are seeking a dynamic and detail-oriented Property Services & Residential Operations Specialist to join our team. In this role, you will be the vital link ensuring smooth property management and exceptional resident experiences. Your energetic approach and proactive mindset will drive operational excellence, support resident needs, and contribute to the overall success of our residential community. This position offers an exciting opportunity to make a tangible impact by coordinating property services, managing administrative tasks, and delivering outstanding customer service.
Responsibilities
- Manage day-to-day property operations, including maintenance requests, vendor coordination, and service scheduling to ensure properties are well-maintained and residents are satisfied.
- Utilize property management software such as Yardi to input data accurately, track work orders, lease information, and resident records efficiently.
- Provide exceptional office support through data entry, filing, and administrative tasks that keep operations running smoothly.
- Handle resident inquiries via phone with professional etiquette, addressing concerns promptly and effectively while upselling additional services or amenities when appropriate.
- Assist with lease administration, renewal processes, and documentation to ensure compliance and accuracy.
- Support resident engagement initiatives by coordinating events or communication efforts that foster community spirit.
- Maintain organized records of property activities, service requests, and communication logs for transparency and reporting purposes.
Skills
- Proficiency with Yardi or similar property management software for data entry and record keeping.
- Strong office experience with excellent organizational skills and attention to detail.
- Effective phone etiquette combined with clear communication skills to handle inquiries professionally.
- Proven administrative experience managing multiple tasks efficiently in a fast-paced environment.
- Ability to upsell additional services or amenities confidently while maintaining positive resident relationships.
- Basic understanding of property operations, maintenance procedures, and vendor coordination is a plus.
- Comfortable working with data entry systems and maintaining accurate records for operational reporting.
Join us in creating vibrant communities where residents feel valued and supported! This role is paid and offers a rewarding environment where your skills directly contribute to enhancing residential living experiences.
Pay: £47,000.00 per year
Benefits:
- Casual dress
- Flexitime
- Health & wellbeing programme
- Transport links
Work Location: In person
