Front of House Receptionist
Aura Salon | Market Harborough
Aura is a busy, established hair, beauty and aesthetics salon in Market Harborough, and this year we are proudly celebrating 15 years in business.
We have a friendly, long-standing team and a loyal client base, and we are now looking for the right person to become an important part of our front-of-house team.
This role would suit someone who is naturally friendly, reliable, organised and confident dealing with people. Previous reception or salon experience would be helpful, but it is not essential, as full training will be provided.
More important to us is finding someone with a positive attitude, good common sense, strong people skills and the ability to think quickly in a busy environment.
The role
You will be helping to manage the day-to-day running of the salon and ensuring that both our clients and team are well looked after.
Responsibilities will include:
- Welcoming clients and creating a warm, professional first impression
- Managing the salon diary and appointments
- Answering telephone calls and responding to client enquiries
- Managing emails and general salon communication
- Taking bookings, payments and rebooking appointments
- Helping to keep the diary running efficiently and minimising appointment gaps
- Supporting the team throughout the working day
- Ordering and monitoring salon stock
- Carrying out general administration and basic data entry
- Using Microsoft Word, Excel and other basic office systems
- Learning and using our salon booking and management software
- Keeping the reception and salon areas tidy, organised and professionally presented
- Helping us maintain the high level of client care that Aura is known for
About you
We are looking for someone who is:
- Friendly, warm and approachable
- Reliable and punctual
- Organised with good attention to detail
- Confident communicating in person, over the telephone and by email
- Comfortable using computers
- Quick-thinking and able to use their own initiative
- Calm and capable when the salon is busy
- Naturally attentive to both clients and colleagues
- A good team player with a positive attitude
- Someone who takes pride in creating a welcoming and professional environment
Previous experience in reception, customer service, hospitality, retail, hair, beauty or aesthetics would be an advantage, but experience is not essential.
Full training will be provided, including training on our salon software and systems.
Hours
We are happy to consider full-time or part-time applicants, and the final working pattern can be discussed depending on the successful candidate(s).
We may appoint one person to cover the majority of the role or two people to share the position, depending on availability and experience.
What we offer
- £14.00–£15.00 per hour depending on experience
- Full training
- A friendly and supportive working environment
- An established salon with a long-standing team
- Employee discounts
- Opportunities to enjoy selected salon treatments and services
- Company events
- Workplace pension for eligible employees
If you are a genuine people person, enjoy being organised and would like to become part of a busy, friendly salon environment, we would love to hear from you.
Please apply with your CV and a short introduction telling us a little about yourself and why you think you would be a good fit for Aura.
Pay: £14.00-£15.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- Company events
- Company pension
- Employee discount
Ability to commute/relocate:
- Market Harborough LE16 7PA: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What days and hours are you generally available to work? Please include your Saturday availability.
- What do you think makes someone excellent at front of house?
- Please briefly tell us why you would like to work in a hair, beauty and aesthetics salon
- Please tell us about any customer service, reception, retail, hospitality or administrative experience you may have.
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
