We are looking for a highly motivated individual with an evidenced knowledge base of ICC which should include managing and coaching a team. Effective utilisation of resources to meet the changing demands of the service and the ability to meet national targets. Leadership, planning, effective communication and attention to detail will be just some of the essential criteria for the successful candidate.
Role of the Area Dispatch Lead
Supervise, support and coach the dispatch team
Manage the efficient utilisation of staff and resources to meet demand
Meet internal, national and contractual performance targets
Provide a managerial presence across the dispatch site
Ensure the smooth running and day to day deployment of emergency and non-emergency resources, ensuring they are clinically appropriate for the patients needs
Have oversight of planned and spontaneous events, managing the impact on resources and the continuity of business as usual
Act as a point of contact for operational managers during the shift
Take the role of Critical Incident Manager during large/complex or major incidents, allocating roles to the dispatch team as appropriate
Report to the Duty Dispatch Lead
Carry out any other duties as directed by the Duty Dispatch Lead, Service Delivery Manager or Head of Service (Dispatch)
This list of duties is indicative of the role, and further duties as outlined within the job description will be expected of the successful candidate
Oversee and contribute within remit to:
The planning and delivery of all dispatch training requirements
Scope potential workforce related risks, feeding new risks into ICC management team
Complete regular supervisory shifts of staff within own line management
Escalate any clinical concerns to the Clinical Delivery Team via appropriate mechanisms
Minimise operational downtime and provide detailed reports to relevant managers as and when required
Meet with individuals to deliver KPIs. Agree objectives and development activities with support from Dispatch Managers to those working below standard
Liaise with other departmental managers around operational coordination of resources in the event of any large scale, complex or major incidents
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Are you a highly organised and effective communicator with the ability to lead and deliver change? Do you want to help contribute to the current and future strategic direction of ICC and the wider organisation? Then apply now!
Please ensure that you have read and understood the job description and person specification before applying.
