What will you be doing?
We’re seeking a talented individual to join our Service Protection team in Glasgow, which is responsible for supporting the delivery of safe, controlled, and high-quality change into live service by providing operational governance across Release Management, Service Transition, and Change Advisory Board (CAB).
The role acts as a key control point to ensure operational readiness, risk mitigation, and compliance with service management standards, protecting live service stability and improving service performance.
We offer hybrid working, a positive working environment you can thrive in and opportunities to further develop your career.
As Service Protection Analyst, your responsibilities will include among others:
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Release Management Support - support the coordination and execution of releases across multiple systems and vendors
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Validate release readiness criteria (testing, rollback, dependencies, documentation, environments), track and escalate risks, issues, and dependencies ahead of release
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Support structured release cycles and post-release validation / early life support (ELS)
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Contribute to reducing release-related incidents and rework
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Service Transition (New & Changing Services)
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Support onboarding of new services and major changes into BAU support, ensuring operational readiness criteria are met (support models, SLAs, documentation, monitoring, access)
