Company Description
Seiko UK Limited is the wholly owned UK subsidiary of Seiko Watch Corporation, operating from Maidenhead since 1985 and serving the UK and Ireland markets. The company manages sales, marketing, service, and repair for Grand Seiko, Seiko, Lorus watches, and Seiko clocks, and operates a Grand Seiko Boutique on New Bond Street in London. As a global watchmaker established in 1881, Seiko is known for pioneering innovations and comprehensive in-house manufacturing across Quartz, Kinetic, Mechanical, Spring Drive, Solar, and GPS Solar technologies. Seiko UK Limited also includes Seiko Sports Technologies, a global leader in sports timing technology and a long-standing timekeeping partner to World Athletics. The successful applicant will join a heritage brand that combines tradition, innovation, and high-quality timekeeping solutions across diverse price points.
Role Description
This full-time, office-based role provides high-quality customer service and administrative support to public and trade customers, retail partners and internal teams. Working within a busy service department, the Customer Service Administrator will handle enquiries relating to repairs, products, sales and service updates across email, telephone and online chat.
As the position is system based, a good level of computer literacy is essential, particularly in Outlook, Excel and Word. Experience using SAP or similar systems would be an advantage.
Responsibilities
Deal promptly and professionally with customer enquiries, responding within agreed timescales by email, telephone and online chat.
Provide customers with accurate, clear and helpful information relating to their enquiry, communication or repair.
Update the repair system accurately throughout the repair process, ensuring all changes and customer updates are recorded clearly.
Take and input material orders, ensuring all documentation is accurate, complete and processed in line with department procedures.
Support continuous improvement in customer service standards.
Book work onto the repair system and amend repair information as required.
Pick spare parts from inventory for repairs and sales orders, supporting the efficient flow of repair work through the department.
Provide support to other Customer Service teams when required.
Skills, Qualifications & Experience
The successful candidate will be organised, customer-focused and confident communicating with customers, retail partners, stakeholders and internal teams. They will have strong attention to detail, professional telephone manner, excellent verbal and written communication skills and a positive, flexible approach to workload.
They should be a team player who is willing to learn new terminology, comfortable working accurately in a busy service environment and able to build and maintain effective working relationships. Relevant experience in the watch, luxury or consumer goods sectors would be beneficial.
Key Skills:
Strong customer service skills and the ability to handle enquiries professionally and efficiently.
Clear and professional communication skills for working with both internal teams and external partners.
Proficiency with relevant software, such as SAP and Microsoft Office, is an advantage.
Salary £26,000 - £28,000 pa
Job Type: Full time, Permanent
This is an office-based role so applicants must be able to commute to Maidenhead.
Benefits:
Company pension
Life insurance
Private dental insurance
Private medical insurance
Company Sick pay
25 days holiday plus Bank Holidays
Holiday Purchase Scheme
Paid Volunteering Days
Christmas Office Closure (3 days additional paid leave during office closure)
EV Car Scheme
Cycle to work scheme
Employee discount
Enhanced maternity/paternity leave
Free flu jabs
Health & wellbeing programmes
Free On-site parking at HO
Please apply via Indeed or email CV and cover letter to [email protected]
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Maidenhead SL6 4BY: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have working knowledge of SAP or other similar systems?
Experience:
- Customer Service using phone & email communications: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
