Job Introduction
Job description:
We are looking for a dedicated Field Based Care Manager to oversee a designated area and ensure customers receive safe, person-centred, high-quality care. You will lead a team of Care and Support Workers, manage performance, and maintain strong compliance standards.
Key Duties
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Complete and review person-centred care plans and risk assessments.
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Carry out initial assessments, regular customer reviews, and respond to concerns or complaints.
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Lead, supervise, and support Care and Support Workers, including training, spot checks, and performance management.
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Manage rotas using our electronic rostering system, ensuring accurate call times and appropriate travel time.
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Take part in the on-call rota, supporting emergency cover and operational needs.
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Ensure customers are kept informed of any changes to their care.
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Maintain accurate records and ensure all policies, procedures, and safety standards are followed.
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Attend meetings, support service development, and contribute to continuous improvement.
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Provide direct care when required and uphold excellent communication across the service.
This role requires strong leadership, excellent organisation, and a commitment to delivering outstanding care to our customers.
Essential Requirements
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Desire to work with all customer groups
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Ability to establish and maintain effective working relationships with all employees and external organisations
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Ability to organise staff meetings/ evening events / appreciation events
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Care and Support Workers meeting for the branch
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Performance manage underperforming staff and follow the legal process with the HR department
SKILLS / ATTRIBUTES
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Excellent communication skills.
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Good administrative skills.
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Good planning and organisational skills
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To be able to establish and maintain effective working relationships
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To be able to prioritise and organise own workload effectively
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To be able to manage staff
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Good Written skills
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Caring and passionate about care
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Excellent punctual timekeeping record
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Effective team leader
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IT literate
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Positive and welcoming
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Passionate about improvement people lives
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Self-motivated
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Organised
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Flexible
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Sensitive to the needs of others
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Active team player
