Are you highly organised, customer-focused, and thrive in a fast-paced environment? At Terberg DTS, we're looking for a Breakdown Controller / Administrator to play a vital role in keeping our service operation running smoothly.
You'll be the key link between customers, engineers, and service teams, ensuring breakdowns, repairs, and maintenance requests are managed efficiently from start to finish. If you enjoy problem-solving, coordinating resources, and delivering exceptional customer service, this could be the perfect role for you.
- Receiving and logging breakdown, repair, and maintenance requests from customers.
- Coordinating and dispatching Field Service Engineers to meet customer needs.
- Monitoring engineer schedules and reallocating resources as priorities change.
- Keeping customers informed with regular progress updates.
- Managing day-to-day enquiries from customers and internal teams.
- Ensuring all jobs, updates, and service records are accurately maintained within company systems.
- Reviewing engineer documentation and ensuring completed service records are processed correctly.
- Supporting the technical and administration teams with service-related activities.
- Providing job status updates and supporting evidence for customers when required.
- Covering regional controller responsibilities during periods of absence.
- Working closely with colleagues across the business to deliver the highest levels of customer service.
- Excellent organisational and time management skills.
- Strong customer service and communication abilities.
- The ability to prioritise workloads in a busy and fast-moving environment.
- A proactive approach to problem-solving and decision-making.
- High attention to detail and accuracy when handling data and documentation.
- Confidence working with internal systems and maintaining accurate records.
- The ability to build strong working relationships with customers, engineers, and colleagues.
- A flexible and positive team-player attitude.
- Experience within a service, scheduling, planning, logistics, or engineering environment.
- Previous experience coordinating mobile engineers or field-based teams.
- Knowledge of breakdown, maintenance, or service operations.
- Experience using scheduling or service management systems.
- Continuous learning and development opportunities
- Career progression pathways
- Access to apprenticeships and development programmes
- 25 days holiday plus Bank Holidays
- Enhanced pension scheme
- 3x salary Death in Service benefit
- Company-funded Health Shield Medical Cash Plan
- 24/7 GP Anytime access
- Employee Assistance Programme
- Occupational health support
- Health surveillance programmes
- Retail discounts and rewards platform
- Cycle to Work scheme
- Free independent mortgage advice
If you're a skilled coordinator who enjoys solving problems, supporting customers, and helping engineers deliver outstanding service, we'd love to hear from you.
Apply today and become a key part of the Terberg DTS service team.
