Do you love helping people and have a soft spot for animals? Join a growing pet insurance business where your work genuinely makes a difference to pets and their owners. We’re looking for a friendly, proactive Customer Service & Sales Advisor to support our customers across our full range of pet insurance products.
This is a great opportunity for someone who enjoys problem‑solving, building relationships, and delivering exceptional service all while working in a supportive, collaborative team.
What You be Doing
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Answer and resolve customer queries, taking full ownership from first contact to resolution
- Carry out general policy administration for customers and internal teams
- Follow up on insurance enquiries via outbound calling and convert them into active policies
- Maintain high levels of customer satisfaction through clear, helpful communication
- Produce accurate, compliant documentation and keep customer records up to date
- Build strong knowledge of our pet insurance products
- Identify trends, highlight issues and suggest improvements to management
- Work closely with colleagues, sharing knowledge and supporting newer team members
- Ensure compliance with company policies and FCA regulations
- Take part in ongoing learning and development activities
Skills and Requirements
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A strong customer service mindset and a genuine desire to help people
- Excellent written and verbal communication skills
- Confidence in identifying sales opportunities and following up effectively
- A positive attitude, willingness to learn and a collaborative approach
Benefits and Opportunities
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Opportunities for professional development and FCA‑aligned training to develop your career in insurance
- Life insurance
- Company discount
- Bupa Cash Plan to provide reimbursement across dental, eye and medical expenses
- 25 days annual leave, increasing with tenure
- 5% pension match and salary sacrifice available
- Enhanced paid sick leave
- Free, on-site parking
If you are passionate about customer care and want to build a career in the pet insurance industry, we would be delighted to hear from you. Apply today and help us make a difference to pets and the people who love them.
We welcome applications from individuals of all backgrounds, experiences and identities, and we are committed to creating an inclusive and supportive workplace for everyone.
