About the Role
Bavaro Punta Cana Golf Ltd supports golf, leisure, booking, and customer service operations.
We are seeking an organised and customer-focused Golf Booking Administrator to process reservations, respond to customer enquiries, maintain accurate booking records, and provide general administrative support.
You will help customers with booking requests, update reservation information, prepare routine documents, and coordinate with colleagues to ensure services are arranged accurately and efficiently.
Previous golf-industry experience is not required. Training and guidance will be provided to help you develop the knowledge and confidence needed for the position.
Why Join Us?
Supportive Workplace
Join a welcoming team where clear communication, accuracy, and dependable customer service are valued.
Training Provided
Receive practical guidance on booking procedures, customer records, internal systems, and service standards.
Career Development
Build valuable experience in administration, customer service, booking management, and leisure operations.
Varied Daily Tasks
Work across customer communication, reservations, record management, and general office support.
Key Responsibilities
- Process new golf and leisure booking requests
- Update, amend, and cancel reservations when required
- Respond to customer enquiries by telephone, email, and digital channels
- Provide accurate information about services, schedules, and availability
- Enter customer and booking information into company systems
- Maintain organised and accurate digital records
- Prepare booking confirmations and routine customer correspondence
- Monitor outstanding enquiries and follow up appropriately
- Coordinate booking details with customer service and operational teams
- Check records for missing or incorrect information
- Assist with group reservations and scheduled customer activities
- Prepare basic spreadsheets, reports, and administrative documents
- Handle customer information professionally and confidentially
- Escalate complex enquiries or complaints to the appropriate team member
- Support general office and administrative duties as required
What We Are Looking For
Experience
- Previous experience in administration, customer service, retail, hospitality, leisure, or bookings is helpful but not essential
- Applications from school leavers, career starters, and candidates changing careers are welcome
- Full training will be provided
Skills
- Good attention to detail and accuracy
- Friendly and professional communication skills
- Basic computer and keyboard abilities
- Comfortable using email, Microsoft Word, and spreadsheets
- Good organisation and time-management skills
- Ability to follow instructions and established procedures
- Willingness to learn new systems and booking processes
- Ability to manage routine tasks and meet deadlines
- Professional approach to customer and company information
- Ability to work independently and as part of a team
Education
- GCSEs or equivalent qualifications are preferred
- A university degree is not required
- Relevant practical, volunteer, or customer-service experience will be considered
Pay: £25,420.00-£27,000.00 per year
Benefits:
- Company pension
- Employee mentoring programme
- Private dental insurance
- Private medical insurance
Work Location: In person
