Join an Award-Winning Property Team
Are you an experienced Property Manager or Senior Property Manager looking to join a supportive, forward-thinking estate agency where customer service comes first?
Castles Property Group is looking for a motivated and customer-focused Property Manager or Senior Property Manager to join our successful Bushey Heath office.
You'll be responsible for managing a diverse residential lettings portfolio, building strong relationships with landlords and tenants, and ensuring every tenancy is managed professionally, efficiently and in line with current legislation.
Recognised in the top 5% of letting agents in the UK and rated Exceptional in the Best Estate Agent Guide for both 2023 and 2024, we're proud of our reputation - and we're looking for someone who shares our commitment to excellence.
About the Role:
This is an excellent opportunity for an experienced property professional to join an established and growing lettings team.
Depending on your level of experience, you'll take responsibility for the day-to-day management of a residential lettings portfolio, from move-in through to move-out. You'll play a key role in ensuring compliance, resolving issues efficiently, developing client relationships and delivering an exceptional customer experience.
For the Senior Property Manager role, we are looking for someone who can demonstrate a higher level of experience and knowledge, take ownership of more complex matters and provide support and guidance to colleagues where required.
Key Responsibilities:
- Managing a residential lettings portfolio from move-in to move-out.
- Coordinating tenant onboarding and end-of-tenancy processes.
- Conducting tenancy reviews and negotiating tenancy agreements where appropriate.
- Managing maintenance issues and liaising effectively with landlords, tenants and contractors.
- Ensuring all properties and tenancies remain compliant with relevant legislation.
- Carrying out property inspections and managing associated legal and compliance requirements.
- Issuing Section Notices and managing tenancy deposit disputes.
- Resolving customer queries and complaints professionally and efficiently.
- Building and maintaining strong relationships with landlords and tenants.
- Working closely with colleagues across our sales and lettings teams.
- Identifying opportunities to generate new business across our network of nine offices.
- Supporting branch performance and contributing to the continued growth of the lettings department.
- For the Senior Property Manager role, taking ownership of more complex cases and supporting the wider property management team.
About You:
We're looking for someone who is professional, organised and genuinely passionate about delivering excellent customer service.
You should have:
- At least 1 years’ experience in residential property management; more extensive experience will be considered for the Senior Property Manager position.
- A strong understanding of residential lettings legislation and compliance.
- Experience issuing Section Notices and handling tenancy deposit disputes.
- Excellent communication and relationship-building skills.
- Strong organisational skills and the ability to prioritise a busy workload.
- The ability to remain calm and professional when dealing with challenging situations.
- A proactive, positive and solutions-focused approach.
- Good attention to detail and a commitment to getting things right.
- The ability to work independently while also contributing positively to a team.
- A full UK Driving Licence.
Systems Experience:
We use:
- Reapit
- Key Stone Property Reports
- FixFlo
- Goodlord
Experience with these systems would be beneficial but is not essential, as full training will be provided.
Salary & Benefits:
Property Manager: £28,000–£33,000 per year
Senior Property Manager: £33,000–£37,000 per year
In addition:
- Commission opportunities
- Performance incentives
- Company training and development
- Ongoing professional development
- Genuine career progression opportunities
- Supportive and collaborative team environment
- Company Pension scheme
About Castles Property Group
For over 35 years, Castles Property Group has been one of the area's most trusted independent estate agencies, serving Hertfordshire and Bedfordshire from nine offices with a team of around 110 property professionals.
We believe our people are our greatest asset. That's why we invest heavily in training, development and career progression, creating an environment where our teams can thrive while delivering exceptional service to our customers.
We're an ambitious, growing business that values professionalism, teamwork and customer care.
Why Join Us?
This is more than just a property management role. It's an opportunity to join an established independent business where your experience, ideas and contribution will be valued.
Pay: £28,000.00-£37,000.00 per year
Benefits:
Ability to commute/relocate:
- Bushey Heath, Hertfordshire: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience issuing Section Notices and handling tenancy deposit disputes?
Experience:
- residential property management: 1 year (required)
Licence/Certification:
- Full UK Driving Licence and use of your own vehicle (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
