Riddels are a leading wholesale distributor supplying a wide range of agricultural, household, and construction hardware products across Northern Ireland. As Northern Ireland’s oldest hardware distributor, we have built a strong reputation for reliability, quality, and long-standing customer relationships. With over 220 years in business, Riddels continues to combine deep industry heritage with a commitment to serving generations of customers and communities.
We are now recruiting for an Internal Sales role based in our Head Office in Lisburn, UK to help support the growth and long-term plans of the business.
Role Entails:
- Outbound telephone and email sales – promoting existing and new products, special offers and discontinued stock
- Upselling on telephone calls and maximising the value of the orders
- Processing telephone and email orders
- Liaise with customers to inform them of any price discrepancies on orders, stock availability issues and offer a suitable alternative product where necessary
- Internal sales support to the Field Sales Representatives
- Provide after sales support to customers and contractors
Requirements:
- Pleasant and professional telephone manner
- Excellent communicator with the ability to work as part of a team
- Ability to use your own initiative and make informed decisions
- Experience of intact a distinct advantage
- Proficiency in Microsoft Office suite (Word, Excel, Powerpoint etc.)
- A desire to learn about our products and systems
Benefits Package:
- Competitive salary DOE
- Additional days annual leave based on service
- Eligibility to join the company contributory pension scheme
- Access to Employee Assistance Programme
- Further career development & advancement opportunities
Pay: From £28,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Ability to commute/relocate:
- Lisburn BT28 2TJ: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
