About Us
Founded in 1975, Mott Motorcycles remains a family-owned business and is now one of the largest Yamaha dealerships serving the South. With a vast selection of new and used motorcycles and scooters, we pride ourselves on offering a comprehensive range of motorcycle clothing, accessories, and parts. Our dealership also includes a full-service workshop dedicated to keeping riders safe and their bikes in prime condition.
The Role
We are seeking a dynamic and dedicated individual to join our team as a Motorcycle Parts, Clothing, and Accessories Advisor.
This role is primarily focused on managing and developing our clothing, parts, and accessories department, while occasionally assisting with customer workshop bookings and job updates when required.
Previous retail and customer service experience is essential, and a background or strong interest in motorcycles would be a significant advantage.
Responsibilities
- Using online systems to source and identify parts for customers.
- Occasionally assisting with workshop administration and keeping customers updated on the progress of their motorcycle or ordered parts.
- Ordering, booking out, and managing accessories, clothing, and parts efficiently.
- Assessing customers’ needs and advising on suitable motorcycle clothing, sizing, and safety equipment.
- Delivering exceptional customer service in person, over the phone, and via email.
- Maintaining a customer-first approach in all aspects of the role.
- Promoting awareness of our wide range of products and services.
- Greeting customers warmly and directing them to the relevant department or staff member when required.
- Communicating professionally with customers using both phone and email.
Essential Skills & Qualities
- Interest and general knowledge of motorcycles.
- Good computer literacy.
- Strong communication and teamwork skills.
- Ability to work independently and use initiative.
- Highly motivated with a strong work ethic.
- Good written and numerical skills.
- Excellent attention to detail.
- Quick learner who is able to adapt to new systems and training.
- Reliable, dependable, and customer-focused.
Beneficial Experience
- Knowledge of motorcycle apparel and accessories.
- Basic understanding of motorcycle mechanics.
- Previous experience in motorcycle parts or clothing sales.
- Personal experience as a motorcycle rider.
- Previous retail or sales experience within the motorcycle industry.
Working Hours
- Tuesday to Friday: 8:30 AM – 5:30 PM (1-hour lunch break)
- Saturday: 9:00 AM – 5:30 PM (30-minute lunch break)
- Flexibility for occasional schedule changes due to events or staff holidays would be advantageous.
What We Offer
- Competitive salary based on experience and previous employment history.
- Extensive in-house training provided over several weeks and months.
- A supportive working environment where learning and asking questions is encouraged.
- Manufacturer-based training as you settle into the role.
Apply Now
If you are enthusiastic about motorcycles, eager to learn, and committed to delivering excellent customer service, we would love to hear from you.
Please send your CV and cover letter to: [email protected] and tell us why you would be a great fit for our team.
Job Types: Full-time, Permanent
Pay: From £26,500.00 per year
Benefits:
- Employee discount
- On-site parking
- Store discount
Application question(s):
- Our working hours listed in the advert are Tuesday to Friday, 08:30-17:30, with one hour break, and Saturday 09:00-17:30, with 30 minute break. Are you able to work these hours?
Experience:
- Retail: 1 year (preferred)
- Vehicle Parts: 1 year (preferred)
Language:
Licence/Certification:
- Motorcycle (A or A2) Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
