Working Pattern: Full time
Working Arrangement: Hybrid
Fixed Term End Date: 12 months from start date
Interview Type: Face to face
SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.
In the role of Temporary Accommodation Move on Officer, you will provide support to households placed in temporary/emergency accommodation to access a permanent offer of accommodation by ensuring all households in temporary/emergency accommodation have move on pathways in place to reduce the time spent in this type of accommodation. You will manage any HMO temporary accommodation and deal with rent arrears, ASB or repair issues.
You will empower households with the skills to lead an independent life within the community and to be able to maintain their tenancy going forward.
You will be working with a variety of challenging customer groups, including but not limited to; homeless singles and families with complex needs, people fleeing or experiencing domestic abuse, care leavers, and former rough sleepers in an environment that delivers lean and efficient services whilst delivering high levels of performance
We want someone with previous experience working within a housing, homelessness, resettlement or support related service with a proven experience of working within a multi-functional team, with partners to deliver a range of services to a diverse community. You will be working
Experience of supporting vulnerable people and enabling such to move towards independent living is desirable. You will require the ability to create partnerships
with public/private sector stakeholders, providers, and landlords and have a proven track record of delivering effective solutions and excellent customer service to a diverse community.
You will have knowledge of associated regional and national community strategies and relevant legislation related to housing support and homelessness prevention, including: Housing Act 1996 as amended by the Homelessness Act 2002, Homeless Reduction Act 2017, Regulations and responsibilities on the service contained within the Children’s Act 1989, Regulations and responsibilities on the service contained within the Care Act 2014 and Principles and requirements of General Data Protection Regulation (GDPR) legislation
You will require excellent communication skills (verbal and written) alongside good interpersonal skills, with the ability to persuade, negotiate and influence effectively especially when liaising with other agencies to achieve the best possible outcomes for customers.
The ability to deal with people effectively and sympathetically in sometimes challenging, emotional and sensitive situations, as well as making and relaying difficult decisions in line with legislation is key.
You must have planning and organisational skills: organising casework and prioritising your own work tasks to meet deadlines and produce accurate work to a high standard with the ability to use own initiative and respond independently to unexpected problems and situations
Experience in using IT software packages (e.g. Microsoft Office Outlook, Word, Excel) and databases is essential.
Drive, determination and excellent relationship skills are also important so if you think you have what we’re looking for then please apply.
This advert may close early if we receive a high number of applications, so please apply as soon as possible.
For the full details of this opportunity, please refer to the role profile linked below.
If you have any questions or would like an informal chat you can get in contact with the hiring manager, Rob Miller at [email protected].
