Branch Assistant
Job Purpose statement
To support the day-to-day operations of the branch, ensuring excellent customer service, efficient stock handling, and smooth support across trade counter, warehouse, and administrative activities. A key part of the role will involve interacting with clients at the Trade Counter and advising them on suitable products to meet their requirements.
Key Responsibilities:
- Serve and interact with clients at the Trade Counter, providing a professional, helpful, and knowledgeable service.
- Advise customers on product selection, availability, specifications, and suitable alternatives where appropriate.
- Process customer orders, quotations, returns, and enquiries accurately and efficiently.
- Support customers by telephone, email, and in person, ensuring queries are handled promptly.
- Pick, pack, and prepare orders for collection, delivery, or dispatch.
- Receive, check, and put away incoming goods, ensuring stock is stored safely and accurately.
- Maintain a clean, tidy, and safe working environment in the branch, trade counter, and warehouse areas.
- Support branch sales activity by identifying customer needs and promoting relevant products and services.
- Liaise with suppliers, internal teams, and customers to ensure timely fulfilment of orders.
- Operate branch systems and complete required paperwork in line with company procedures.
- Follow all health and safety requirements, including safe manual handling and use of equipment.
- Undertake any other reasonable duties required to support the effective running of the branch.
Essential Skills/Competencies/Experience/Qualifications Required:
- Previous experience in a customer-facing, trade counter, warehouse, branch, or sales support role.
- Strong communication and customer service skills.
- Ability to advise customers confidently on products, or willingness to develop product knowledge.
- Good attention to detail and accuracy when processing orders and handling stock.
- Ability to work as part of a team and support colleagues across branch activities.
- Good organisational skills and a proactive approach to work.
- Basic IT skills and ability to use order processing or stock systems.
Desirable:
- Experience within industrial supplies, bearings, power transmission, engineering products, or a similar trade environment.
- Forklift truck licence or willingness to obtain one.
- Knowledge of stock control and warehouse procedures.
- Experience handling customer quotations and sales enquiries.
Pay: £26,728.00-£28,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Work Location: In person
