Job Summary:
We are seeking a Hospitality Operations Manager to oversee daily hospitality operations, deliver exceptional guest experiences, and lead operational excellence across multiple service areas. This role is ideal for a proactive leader with strong management and customer service skills.
What you'll do:
- Oversee daily hospitality and guest service operations.
- Lead front-of-house, housekeeping, and operational teams.
- Ensure outstanding customer service and guest satisfaction.
- Monitor operational performance, budgets, and KPIs.
- Maintain compliance with health, safety, and company standards.
- Resolve guest concerns and improve operational efficiency.
- Support staff development and continuous process improvement.
Requirements:
- Experience in hospitality, hotel operations, tourism, or operations management.
- Strong leadership, communication, and organizational skills.
- Customer-focused with excellent problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with hospitality management systems is an advantage.
Why work with us:
- Competitive salary and benefits.
- Career growth and advancement opportunities.
- Supportive and collaborative work environment.
- Ongoing training and professional development.
Pay: £4,200.00-£5,800.00 per month
Benefits:
- Company events
- Company pension
- Discounted or free food
- Life insurance
Work Location: In person
