About our business
JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.
The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.
Role overview
In-house debt collection team to maximize cash recovery, reduce aged debt, and maintain positive customer relationships while ensuring compliance with company policies and relevant regulations.
Managing overdue accounts internally to safeguard cash flow. Specialists are responsible for the end-to-end recovery lifecycle, including pre-action communication, negotiating payment plans, and preparing contract and statements
Key tasks
- Reconciliations of Accounts
- Will initiate customer contact.
- Will coordinate with sales and other departments/divisions in the resolution of disputes that affect the ability to collect receivables.
- Will utilize industry best practices to conduct root cause analysis in order to identify underlying issue(s).
- Contacts customers by phone according to priority list
- Updates software program with accurate and detailed information regarding collections status.
- Follows established processes to ensure customers comply with contractual payment terms.
- Negotiates with customers, when applicable, in order to protect company’s best interests.
- Escalate collections issues to Management/Sales in a timely manner when necessary.
- Meets individual monthly cash collections targets.
- Meets individual monthly aged debt targets.
- Meets individual daily average call targets.
- Adheres to the appropriate company collection plan as outlined by management.
- Identifies and recommends system enhancements, process changes to improve collection effectiveness.
- Directs customers to appropriate systems to pull invoice copies and supporting documentation
- Other duties and responsibilities as assigned.
- Proof of Debt Prep for Liquidated Customers
Key Performance Indicators (KPIs)
- Cash collected versus target.
- Reduction in aged debt.
- Promise-to-pay conversion rate.
- Compliance and complaint levels.
Knowledge and Skills
- Previous experience in debt collection or credit control.
- Experience leading or supervising a collections team.
- Strong negotiation and conflict resolution skills.
- Excellent communication and customer service abilities.
- Analytical skills with experience using collection or CRM systems.
- Proficient in Microsoft Excel and reporting tools.
- Strong organizational and time management skills.
- Contract Handling
Personal qualities
- Results-driven and commercially aware.
- Professional and ethical.
- Resilient under pressure.
- Strong decision-making and problem-solving skills.
- Able to motivate and develop others.
- High attention to detail and accuracy.
Pay: Up to £30,000.00 per year
Work Location: In person
