At Excellence IT, we know that it’s the skill and experience of our staff that makes the difference. That’s why we put such a focus on training and development, so that our people grow as we do.
As an employee-owned company, we’re building a culture where every team member’s voice and ideas are valued. We believe that our passionate employees will drive our innovation and growth. This also means you'll share in our success, with an annual tax free profit related bonus.
We pride ourselves on delivering a full cycle IT service to help organisations improve, innovate and transform; these 3 words are what form the foundation of our company’s DNA.
We service a wide range of customers across all business sectors. Our offering includes expert IT support, leading IT Infrastructure and Security Solutions, Software Development and IT Training.
We have a fantastic opportunity for an experienced Cloud & Infrastructure Engineer to join our Technical Team in designing and delivering Microsoft 365 / Azure cloud solutions to new and existing customers, as well as deploying and supporting on-premise systems.
The successful applicant must be a team player and previous MSP experience will be essential. We foster a supportive environment where sharing knowledge and producing documentation should be second nature.
Be part of a team that thrives on collaboration, creativity, and shared success.
Day to day you'll
- talk clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults, replacing parts as required
- provide support, including procedural documentation and relevant reports
- demonstrate your experience in Microsoft 365 Administration and Troubleshooting
- support the roll-out of new applications
- deal with escalations from our team of IT Technicians
This role is varied, and no two days are the same. We are looking for someone who is excited by technology; someone who naturally keeps up to date with the latest technologies, techniques, initiatives and changes in the industry.
The skills and experience we're looking for:
- a passionate IT practitioner with experience of delivering IT Projects with minimal supervision
- deploying and supporting Microsoft 365 solutions
- designing and implementing Microsoft Azure (IaaS) solutions
- designing and implementing Windows Server Technologies including Virtualisation
- Storage (NAS/SAN)
- Knowledge of Wired and Wireless Networking
- testing and evaluate new technology
- experience of personally delivering Cloud Migration Projects
Excellent telephone manner and communications skills with a strong customer service focus
Ability to prioritise and manage many open cases at one time, so your time management skills will be sharp and you'll be an effective mulit-tasker
Ability to rapidly establish a good working relationship with customers, suppliers and other IT professionals
Most importantly a ‘hands on’ team work ethic with a willingness to learn
A full Driving Licence and access to own transport are essential for this role.
Desirable Skills and Attributes:
- Previous Helpdesk/IT Support (telephone/remote support) experience.
- Existing professional certifications in Microsoft 365 or Azure (or working towards)
- Experience of Firewall and Network Security Technologies
- Experience of Hyper-V, VMWare and Storage.
- Experience with Microsoft 365 Administration / Migrations
- Strong understanding TCP/IP networking, including experience with routing, VLAN, VPN, Wireless.
- Experience of VOIP telephony systems.
- Automation and Scripting using PowerShell
- ‘Hands on’ approach and a willingness to learn.
- Flexible, pro-active approach to solving customer IT issues.
- Cyber Security Experience and familiarity with Cyber Essentials Certification Protocols
We'd be especially interested in candidates who have, or are working towards their Microsoft Certifications.
When building our team, we look for people who share 3 main traits:
- Passion – We hire people who are passionate about what they do.
- Expertise – We hire people who are experts in their field.
- Trust – We hire people who are reliable and trustworthy.
If you think you would be suited to our environment and culture, we’d love to hear from you.
No Recruitment Agencies Please
Job Types: Full-time, Permanent
Pay: £35,000.00-£45,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Store discount
Ability to commute/relocate:
- Caerphilly CF83 3HU: reliably commute or plan to relocate before starting work (required)
Experience:
- IT Support: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
